Canceled cruise and soda package

[mamashamiller]

My final payment isn’t until end of May but I canceled this cruise for another one later in august 

rep told me I’ll get deposit back in 10-14 days and I asked about the soda package I bought and he said that would be returned as fcc

i said I want everything refunded to card (even thought I could use fcc on next cruise.)  Is this a thing they try to keep anything you pre-purchased and refund as fcc even if it’s way before final payment?

He then agreed to refund everything???

[Rick&Jeannie]

3 minutes ago, mamashamiller said:

I asked about the soda package I bought and he said that would be returned as fcc

 

I don't know....that does not sound right.

[Coral]

You should get the soda package cost refunded to your card.

[Steelers36]

2 hours ago, mamashamiller said:

My final payment isn’t until end of May but I canceled this cruise for another one later in august 

rep told me I’ll get deposit back in 10-14 days and I asked about the soda package I bought and he said that would be returned as fcc

i said I want everything refunded to card (even thought I could use fcc on next cruise.)  Is this a thing they try to keep anything you pre-purchased and refund as fcc even if it’s way before final payment?

He then agreed to refund everything???

Cancel the soda package - and anything else ordered and paid for in Cruise Personalizer - and then cancel the cruise booking after those have processed (like next business day).

[Buckeye10640]

12 hours ago, mamashamiller said:

My final payment isn’t until end of May but I canceled this cruise for another one later in august 

rep told me I’ll get deposit back in 10-14 days and I asked about the soda package I bought and he said that would be returned as fcc

i said I want everything refunded to card (even thought I could use fcc on next cruise.)  Is this a thing they try to keep anything you pre-purchased and refund as fcc even if it’s way before final payment?

He then agreed to refund everything???

Cancellations like that have always been refunded to my credit card. That said, I have never cancelled a purchased item at the same time as cancelling a cruise. Its entirely possible that customer support gave you the wrong answer.   In the future I would do as someone else suggested, cancel pre-purchased items like water, soft drinks, excursions, etc and then a day later, cancel your cruise. 

Edited April 12, 2023 by Buckeye10640