moses0 Posted April 12, 2023 #1 Share Posted April 12, 2023 I have tried and tried and tried to put the details for my emergency contact in "My Cunard" to no avail. I have tried it in Safari and in Chrome on the computer and iPad. I have tried on two separate voyages. I have tried it on my wife's page. All to no avail. I'm I missing something? Any one else having this problem? Is it driving any one else nuts? Any help greatly appreciated. 1 Link to comment Share on other sites More sharing options...
ddlslm Posted April 12, 2023 #2 Share Posted April 12, 2023 We had this problem as well. We resolved it by calling our cruise planner at Cunard and she was able to input the information. Good luck! Link to comment Share on other sites More sharing options...
naturelovergirl Posted April 12, 2023 #3 Share Posted April 12, 2023 Yes It is a glitch, for certain We cannot put in our Emergency Contact either It is not just you Link to comment Share on other sites More sharing options...
moses0 Posted April 12, 2023 Author #4 Share Posted April 12, 2023 10 minutes ago, naturelovergirl said: Yes It is a glitch, for certain We cannot put in our Emergency Contact either It is not just you thanks that's a relief 🙂 Link to comment Share on other sites More sharing options...
moses0 Posted April 12, 2023 Author #5 Share Posted April 12, 2023 12 minutes ago, ddlslm said: We had this problem as well. Any idea how long this has been a problem. i wonder why they don't fix it 1 Link to comment Share on other sites More sharing options...
TouchstoneFeste Posted April 12, 2023 #6 Share Posted April 12, 2023 (edited) 2 minutes ago, moses0 said: Any idea how long this has been a problem. i wonder why they don't fix it At least since early 2022. We had to phone in to get ours completed for a May 2022 trip. Given how many people it seems to have affected, with the resulting staff time to update the fields, it would certainly have been more cost effective to fix the IT problem. Edited April 12, 2023 by TouchstoneFeste 1 Link to comment Share on other sites More sharing options...
exlondoner Posted April 12, 2023 #7 Share Posted April 12, 2023 5 minutes ago, moses0 said: Any idea how long this has been a problem. i wonder why they don't fix it Because they are hopeless, much as I love them. 1 Link to comment Share on other sites More sharing options...
exlondoner Posted April 12, 2023 #8 Share Posted April 12, 2023 Just to ask the obvious question, you have pressed edit, I assume? 1 Link to comment Share on other sites More sharing options...
alc13 Posted April 12, 2023 #9 Share Posted April 12, 2023 What they all said. Just bizarre. If I were one of their customer service people I'd be tired of requests for help with it, but apparently fixing it isn't a priority. 1 Link to comment Share on other sites More sharing options...
moses0 Posted April 12, 2023 Author #10 Share Posted April 12, 2023 Called Cunard and a very nice lady by the name of Sarah sorted it 🙂 1 Link to comment Share on other sites More sharing options...
bluemarble Posted April 12, 2023 #11 Share Posted April 12, 2023 (edited) 50 minutes ago, moses0 said: Any idea how long this has been a problem. i wonder why they don't fix it That bug has been around for at least a year, maybe more, in one form or another. If you scroll to the top of the screen after you have submitted your emergency contact information, you will probably see a faint red error message telling you "Invalid Emergency Contact Address - State". The bug appears to manifest itself differently for different people. Since that error message I get mentions "State", it may be more prevalent for those in the US. In my case, I am able to enter my emergency contact information (as the lead passenger) but I am not able to enter it for my wife (as the second passenger on the same booking). Once I've entered my emergency contact information, I can't change it. Any attempt to enter the emergency contact information for my wife or to change my own emergency contact information is met with that error message "Invalid Emergency Contact Address - State". It does boggle the mind that a bug like this can go on for so long. Edited April 12, 2023 by bluemarble 2 Link to comment Share on other sites More sharing options...
BklynBoy8 Posted April 12, 2023 #12 Share Posted April 12, 2023 55 minutes ago, moses0 said: I have tried and tried and tried to put the details for my emergency contact in "My Cunard" to no avail. I have tried it in Safari and in Chrome on the computer and iPad. I have tried on two separate voyages. I have tried it on my wife's page. All to no avail. I'm I missing something? Any one else having this problem? Is it driving any one else nuts? Any help greatly appreciated. We have always called it to Cunard and they took care of it. Saw the input while on the phone with Cunard to make sure it took. Suggest this.. Did it for the last few sailings. 3 Link to comment Share on other sites More sharing options...
moses0 Posted April 12, 2023 Author #13 Share Posted April 12, 2023 2 hours ago, exlondoner said: Just to ask the obvious question, you have pressed edit, I assume? 🙂 1 Link to comment Share on other sites More sharing options...
TouchstoneFeste Posted April 12, 2023 #14 Share Posted April 12, 2023 2 hours ago, exlondoner said: Just to ask the obvious question, you have pressed edit, I assume? :) It's always worth asking @exlondoner, but no, it doesn't make any difference. My guess is, as @bluemarble has hinted, that there is something going on behind the "State" (of the Union) field. Maybe the checklist is full of invalid entries, maybe the code that does the validation just fails. 2 Link to comment Share on other sites More sharing options...
BklynBoy8 Posted April 12, 2023 #15 Share Posted April 12, 2023 6 minutes ago, TouchstoneFeste said: :) It's always worth asking @exlondoner, but no, it doesn't make any difference. My guess is, as @bluemarble has hinted, that there is something going on behind the "State" (of the Union) field. Maybe the checklist is full of invalid entries, maybe the code that does the validation just fails. Our problem was the next of kin........ XXXXX - In - Law entry not accepting. Called Cunard, Deed Done! 2 Link to comment Share on other sites More sharing options...
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