Captain’s Club number snafu

[M&MJ]

Hi All! I’m hoping that someone may be able to offer some advice with an issue since I haven’t found anyone on the Celebrity phone lines who has been able to resolve it. Somehow, my captain’s club number has been reassigned to my husband. According to their records, he has 2 numbers now (both mine and his). This happened sometime between a cruise we took in February and booking a cruise to Alaska. No one can explain how it happened and no one has been able to resolve the issue. Has anyone else ever encountered this? 

[wrk2cruise]

Do you both use the same email address?   Celebrity seems to have a lot of trouble with that although we have not had that specific issue.

[jwlane]

We had an issue a while back.  Detail the issue in an email to CelebrityEngagementCenter@celebrity.com.

[Arizona Wildcat]

Just email them at the engagement center.  After our last cruise I was assigned a new Captain's Club number.  An email and X took care of the problem in a couple weeks.

[davekathy]

1 hour ago, M&MJ said:

Hi All! I’m hoping that someone may be able to offer some advice with an issue since I haven’t found anyone on the Celebrity phone lines who has been able to resolve it. Somehow, my captain’s club number has been reassigned to my husband. According to their records, he has 2 numbers now (both mine and his). This happened sometime between a cruise we took in February and booking a cruise to Alaska. No one can explain how it happened and no one has been able to resolve the issue. Has anyone else ever encountered this? 

Are you calling the CC? 1-800-760-0654. 

[M&MJ]

Thanks for all the suggestions everyone. 
Ironically, we have shared the same email address for 20 years and the mix up didn’t happen until we tried to change one to accommodate the new app. 
I have been speaking with the captain’s club reps about the issue. 
I will get an email out to that address today. 
Again, the help is much appreciated!