DrProfessor Posted June 29, 2023 #1 Share Posted June 29, 2023 So, I thought I would check in here to see if anyone else has experienced this issue (Royal's IT strikes again?). I just made final payment on my upcoming October cruise and that all looks correct when I log in (You don't have a balance due). However, I have two other future cruises for Oct 2024 and Feb 2025 that now also say "You don't have a balance due". I have not paid anything on those but the deposit. I hesitate to call right away (may wait until after this October) because I don't went them to "correct" the one I just paid off. I'm just wondering if anyone else has seen this behavior and will it automatically be corrected? If it makes any difference, the one for this October was through a TA, but the Oct 2024 and Feb 2025 are just through Royal (no TA involved). Link to comment Share on other sites More sharing options...
Rare orville99 Posted June 29, 2023 #2 Share Posted June 29, 2023 4 minutes ago, RCFirstTimer said: So, I thought I would check in here to see if anyone else has experienced this issue (Royal's IT strikes again?). I just made final payment on my upcoming October cruise and that all looks correct when I log in (You don't have a balance due). However, I have two other future cruises for Oct 2024 and Feb 2025 that now also say "You don't have a balance due". I have not paid anything on those but the deposit. I hesitate to call right away (may wait until after this October) because I don't went them to "correct" the one I just paid off. I'm just wondering if anyone else has seen this behavior and will it automatically be corrected? If it makes any difference, the one for this October was through a TA, but the Oct 2024 and Feb 2025 are just through Royal (no TA involved). Reoccurring IT glitch. If you go into their payment system directly from the bottom of their website main page and avoid the C&A site, you can see your balance due on those cruises. Link to comment Share on other sites More sharing options...
DrProfessor Posted June 29, 2023 Author #3 Share Posted June 29, 2023 Thanks Orville. I was assuming the glitch, but didn't know there was another way to go in. I'll file that one away. Link to comment Share on other sites More sharing options...
The Scurvy Pirate Posted June 29, 2023 #4 Share Posted June 29, 2023 Dang, there I thought it was a special BOGO offer. 😄 Of course, when I went to pay off the 1st cruise on-line through that link it didn't recognize my deposit and said I owed more than I should. I called in and they had the correct amount in the system. Made sure I had a $0.00 confirmation e-mail before hanging up. Link to comment Share on other sites More sharing options...
Rare orville99 Posted June 29, 2023 #5 Share Posted June 29, 2023 1 hour ago, The Scurvy Pirate said: Dang, there I thought it was a special BOGO offer. 😄 Of course, when I went to pay off the 1st cruise on-line through that link it didn't recognize my deposit and said I owed more than I should. I called in and they had the correct amount in the system. Made sure I had a $0.00 confirmation e-mail before hanging up. I just experienced ta similar billing problem. I went in to pay off our October cruise, and it showed me a $$ figure that I thought looked right, so I paid it off. Then I received the PIF booking invoice in my email and the actual amount I owed was $100 less than what they said I owed. Now they have an extra $100 of my money that I have to get back somehow. 🙄 Link to comment Share on other sites More sharing options...
cruisegirl1 Posted June 29, 2023 #6 Share Posted June 29, 2023 I think they say something like, “if it’s too good to be true, it’s not.” Mine show no balance as well. However my final payment is due in a few days. I’ll try the back door fix (thanks) to make sure there is no problem. I can imagine some, especially those with multiple cruises, that might get mixed up and miss a final payment date. m Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now