Refundable deposit

[cruisewiththekids]

I'm tearing my hair out with the Princess customer service reps.    How does one choose a refundable deposit?   It didn't give me the option at booking, so I thought maybe I had to call.    As I've read in another post, the customer service is atrocious.    Is the refundable deposit sometimes not available, depending on the cruise or the category you book?    I'm trying to book Sun Princess.

[voljeep]

contact your TA or Princess CVP - they can 'see' rooms and rates you can't on the website.

[cruisewiththekids]

I'm reaching out to a CVP now that was referred to me, but does anyone know if they still receive credit for a cruise that's on hold with deposit not yet paid?    I know Carnival recently changed the policy regarding that issue.  

[voljeep]

3 minutes ago, cruisewiththekids said:

I'm reaching out to a CVP now that was referred to me, but does anyone know if they still receive credit for a cruise that's on hold with deposit not yet paid?    I know Carnival recently changed the policy regarding that issue.  

they do - and that's the way my new CVP suggested doing it - NOT placing the deposit, just a hold

[PacnGoNow]

55 minutes ago, cruisewiththekids said:

I'm tearing my hair out with the Princess customer service reps.    How does one choose a refundable deposit?   It didn't give me the option at booking, so I thought maybe I had to call.    As I've read in another post, the customer service is atrocious.    Is the refundable deposit sometimes not available, depending on the cruise or the category you book?    I'm trying to book Sun Princess.

After you select the stateroom type:

You’ll see the first choice: Standard 

You choose

Just above the price per guest

It should say…

Deposit is fully refundable 

 

The next category…Princess chooses

Deposit is non refundable 

 

At least on the Sun cruises that I’ve seen.

 

Edited July 6, 2023 by PacnGoNow

[cruisewiththekids]

10 minutes ago, PacnGoNow said:

After you select the stateroom type:

You’ll see the first choice: Standard 

You choose

Just above the price per guest

It should say…

Deposit is fully refundable 

 

The next category…Princess chooses

Deposit is non refundable 

 

At least on the Sun cruises that I’ve seen.

 

Yes, today I see it says "refundable", but yesterday when I booked, it said "non-refundable".    I wonder if it was the promotion that ended yesterday that didn't give the option.    The price is higher today.

[PacnGoNow]

2 minutes ago, cruisewiththekids said:

Yes, today I see it says "refundable", but yesterday when I booked, it said "non-refundable".    I wonder if it was the promotion that ended yesterday that didn't give the option.    The price is higher today.

Possible, but I haven’t noticed that.

Your CVP should be able to answer that by looking at your booking from yesterday.

 

I noticed all the bookings that I wanted for 2024 are also higher today.  So much for the sale. Disappointing.