dilbertsdaddy Posted July 7, 2023 #1 Share Posted July 7, 2023 Sailing in two weeks (post cruise transfer is in three weeks) All my excursions are listed in the app but nothing on the transfer. Should I be concerned and when does it normally show up? (booked through TA/AX) Link to comment Share on other sites More sharing options...
WestLakeGirl Posted July 7, 2023 #2 Share Posted July 7, 2023 Call your TA to make sure it got booked and was paid for Link to comment Share on other sites More sharing options...
dilbertsdaddy Posted July 8, 2023 Author #3 Share Posted July 8, 2023 (edited) On 7/7/2023 at 9:38 AM, WestLakeGirl said: Call your TA to make sure it got booked and was paid for Yeah, they are not much help, they said Celebrity will provide the info once on the ship. I would think it would be listed in my app with the rest of my tours (?) BTW, this is Seward to ANC (downtown) if anyone has any experience with this Edited July 8, 2023 by dilbertsdaddy Link to comment Share on other sites More sharing options...
jelayne Posted July 8, 2023 #4 Share Posted July 8, 2023 Did you book this through the Celebrity website if so you should have received a confirmation of your purchase. Did you pay by credit card or OBC? If your TA booked it for you they should have a confirmation. Link to comment Share on other sites More sharing options...
dilbertsdaddy Posted July 8, 2023 Author #5 Share Posted July 8, 2023 8 minutes ago, jelayne said: Did you book this through the Celebrity website if so you should have received a confirmation of your purchase. Did you pay by credit card or OBC? If your TA booked it for you they should have a confirmation. TA booked and it is on my receipt but no info on app/etc. Link to comment Share on other sites More sharing options...
WestLakeGirl Posted July 8, 2023 #6 Share Posted July 8, 2023 Try looking at your “my celebrity” account on the website. The app does not show everything. Link to comment Share on other sites More sharing options...
Denny01 Posted July 8, 2023 #7 Share Posted July 8, 2023 WestLakeGirl is right. I went to my booking on line, and checked excursions there. Went to Plan My Cruise. then at the top right corner was my Initials which showed Order History and that showed my bookings. Den Link to comment Share on other sites More sharing options...
killarneylady Posted July 9, 2023 #8 Share Posted July 9, 2023 17 hours ago, Denny01 said: WestLakeGirl is right. I went to my booking on line, and checked excursions there. Went to Plan My Cruise. then at the top right corner was my Initials which showed Order History and that showed my bookings. Den yes, I had trouble finding orders as I had only gone into ‘my reservation’ and not ‘cruise planner. Need to see your initials on top RH corner and shopping cart beside it. I am only shown 2 orders WiFi and classic drinks with zero cost. I also booked transfers and grat are part of AI package. All shown on receipt from TA so I’m assuming I’m ok? Maybe account updating leaves a lot to be desired! Link to comment Share on other sites More sharing options...
grimpil Posted July 9, 2023 #9 Share Posted July 9, 2023 I can't see any of my purchases online but I am more than 90 days out. Will that change at less than 90 days from cruise? Link to comment Share on other sites More sharing options...
killarneylady Posted July 9, 2023 #10 Share Posted July 9, 2023 This was just put on Facebook post shows debarkation times and how they do it. Thought it was helpful . 1 Link to comment Share on other sites More sharing options...
dilbertsdaddy Posted July 9, 2023 Author #11 Share Posted July 9, 2023 15 minutes ago, killarneylady said: This was just put on Facebook post shows debarkation times and how they do it. Thought it was helpful . Thank you! 1 Link to comment Share on other sites More sharing options...
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