escrick Posted July 22, 2023 #1 Share Posted July 22, 2023 I was looking forward to our first Cunard cruise in September, but was told by a doctor yesterday that, because of a health issue, my DH and I have to cancel it. I believe we can have at least a 50% refund for our Queen’s Grill suite, but am not sure about the insurance help. Does anyone have experience with this kind of disappointment? We have a deposit on a QM2 cruise next June. Surgery will be well over by then, I hope. Link to comment Share on other sites More sharing options...
Rare Windsurfboy Posted July 22, 2023 #2 Share Posted July 22, 2023 (edited) Look at Cunard T&Cs to find out how much you pay depending on exactly how many days notice. Any good insurance should pay the rest minus excess. You will have to get doctors note which you will have to pay for. Alternatively ask Cunard if you can move money to your future cruise Edited July 22, 2023 by Windsurfboy Link to comment Share on other sites More sharing options...
escrick Posted July 22, 2023 Author #3 Share Posted July 22, 2023 14 minutes ago, Windsurfboy said: Look at Cunard T&Cs to find out how much you pay depending on exactly how many days notice. Any good insurance should pay the rest minus excess. You will have to get doctors note which you will have to pay for. Alternatively ask Cunard if you can move money to your future cruise Thanks. My travel agent said it was not possible to transfer our money to the June cruise. I wonder if having an agent messes up the process. Link to comment Share on other sites More sharing options...
exlondoner Posted July 22, 2023 #4 Share Posted July 22, 2023 I think it has to be a new booking of equal or greater value. Link to comment Share on other sites More sharing options...
escrick Posted July 22, 2023 Author #5 Share Posted July 22, 2023 1 hour ago, exlondoner said: I think it has to be a new booking of equal or greater value. We will be in a QM2 Penthouse, so it is more expensive. I appreciate you pointing this out. I may phone Cunard myself instead of relying on travel agent. 1 1 Link to comment Share on other sites More sharing options...
majortom10 Posted July 23, 2023 #6 Share Posted July 23, 2023 Think you will find that Cunard will only let you move money already paid to a new booking and not one already booked. It makes no difference if you have booked direct with Cunard or through a TA. Link to comment Share on other sites More sharing options...
Pear Carr Posted July 23, 2023 #7 Share Posted July 23, 2023 Get a Doctors note and claim off your insurance - will only loose your excess. Link to comment Share on other sites More sharing options...
Rare 57eric Posted July 24, 2023 #8 Share Posted July 24, 2023 Unclear what country the OP is in. This can make all the difference in how things get handled. My US TA recently informed me that Cunard no longer allows funds to be transferred between voyages. (As far as I can tell, this makes no business sense, as the funds are returned to the passenger instead of being retained by Carnival Corp. I like to say "I'm glad I'm not a stockholder" when I hear about practices like this, but in this case the statement would be untrue.) Link to comment Share on other sites More sharing options...
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