Rare New2cruise2022 Posted August 1, 2023 #1 Share Posted August 1, 2023 Cruise is just booked. Two cabins. 2 in one cabin. 3 in the other. We want everyone with the premium package. Agent on the phone said we have to wait until we are on board to upgrade the 3rd pax. Is this right or has anyone had a different experience and should I just keep calling back until I find an agent that can get this done? I like clean and easy travel. I like all of my ducks in a row before I go. @Sthrngary Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted August 1, 2023 #2 Share Posted August 1, 2023 I fully understand about "getting everything set up pre-cruise"...that's typically me! I would call again to get another agent. I don't know for a fact whether you can or can't upgrade before cruise...but it seems a bit ridiculous that you couldn't. Keep in mind that you're probably dealing with a very new employee who just plain doesn't know how to do it. Call center has been recently outsourced to the Philippines. Link to comment Share on other sites More sharing options...
Rare Sthrngary Posted August 1, 2023 #3 Share Posted August 1, 2023 7 minutes ago, New2cruise2022 said: Cruise is just booked. Two cabins. 2 in one cabin. 3 in the other. We want everyone with the premium package. Agent on the phone said we have to wait until we are on board to upgrade the 3rd pax. Is this right or has anyone had a different experience and should I just keep calling back until I find an agent that can get this done? I like clean and easy travel. I like all of my ducks in a row before I go. @Sthrngary You are in a Princess Cruises blog and I have no idea what Premium is. My area of expertise does not include Princess. However, I have heard only great things about the brand. I would call back and get another agent to verify what was said. Cruise well and enjoy every moment. Link to comment Share on other sites More sharing options...
SSAtlantic Posted August 1, 2023 #4 Share Posted August 1, 2023 I was able to add our DD to the plus package thru my TA when we booked. I would call again for sure. 1 Link to comment Share on other sites More sharing options...
CruisinChris Posted August 1, 2023 #5 Share Posted August 1, 2023 I think you can do it yourself through the personalizer. 🙂 2 Link to comment Share on other sites More sharing options...
Rare trbarton Posted August 1, 2023 #6 Share Posted August 1, 2023 When you board the ship there are always staff selling the packages. I would think you could upgrade once on the ship. I’m going on a cruise where I want to use all of my OBC to pay for part of the Princess Plus cost so I plan to buy it once onboard. Let us know if you have anymore information. Tom😀 2 Link to comment Share on other sites More sharing options...
Rare New2cruise2022 Posted August 1, 2023 Author #7 Share Posted August 1, 2023 1 hour ago, Sthrngary said: You are in a Princess Cruises blog and I have no idea what Premium is. My area of expertise does not include Princess. However, I have heard only great things about the brand. I would call back and get another agent to verify what was said. Cruise well and enjoy every moment. Sorry! I inadvertently tagged you. Best wishes. 1 Link to comment Share on other sites More sharing options...
Rare New2cruise2022 Posted August 1, 2023 Author #8 Share Posted August 1, 2023 21 minutes ago, trbarton said: When you board the ship there are always staff selling the packages. I would think you could upgrade once on the ship. I’m going on a cruise where I want to use all of my OBC to pay for part of the Princess Plus cost so I plan to buy it once onboard. Let us know if you have anymore information. Tom😀 I will try the HUACA (hang up and call again) method I saw on another thread and report back. 1 1 Link to comment Share on other sites More sharing options...
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