mustgo Posted August 4, 2023 #1 Share Posted August 4, 2023 When I click on live chat, nothing happens Link to comment Share on other sites More sharing options...
EDDY0827 Posted August 4, 2023 #2 Share Posted August 4, 2023 It can take a few minutes for a "Navigator" to open the chat. I canceled a cruise via chat last Monday. Link to comment Share on other sites More sharing options...
CanuckCurlers Posted August 5, 2023 #3 Share Posted August 5, 2023 (edited) I used it this past week. Had to stay on the line and kept having to add 'Yes' each time they asked if I was still there. Stubborn person that I am I refused to hang up even when they also started trying to kick me off the main page because I hadn't been active. If you have a question concerning a booked cruise have your booking number ready. Edited August 5, 2023 by CanuckCurlers 1 Link to comment Share on other sites More sharing options...
Thrak Posted August 5, 2023 #4 Share Posted August 5, 2023 Make sure you don't have Pop Ups disabled in your browser. Also you can try clearing your cookies. For a while I didn't even see the Live Chat button with Firefox (no longer an issue) and had to use Chrome to even see the thing. 1 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted August 5, 2023 #5 Share Posted August 5, 2023 As @CanuckCurlers stated above...it's REALLY annoying to be logged into the website and trying to do a chat. Invariably you will "time out" from the website due to "lack of use"...even though you are obviously in a chat session! Just more poor programming! 🙄 1 Link to comment Share on other sites More sharing options...
CanuckCurlers Posted August 6, 2023 #6 Share Posted August 6, 2023 (edited) 6 hours ago, Rick&Jeannie said: As @CanuckCurlers stated above...it's REALLY annoying to be logged into the website and trying to do a chat. Invariably you will "time out" from the website due to "lack of use"...even though you are obviously in a chat session! Just more poor programming! 🙄 You can let them know you are still there on the large screen and not lose your live chat. At least that was my, being stubborn, experience. Edited August 6, 2023 by CanuckCurlers Link to comment Share on other sites More sharing options...
beg3yrs Posted August 6, 2023 #7 Share Posted August 6, 2023 I had to disable Enhanced Tracking Protection (FireFox) for Princess web pages to get the chat to work. Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted August 6, 2023 #8 Share Posted August 6, 2023 I had my first opportunity to use CHAT for quite some time...used to do it all the time. They have changed the vendor that supplies the CHAT system. I was used to the old one...this one works but does not tell you what number you are in the queue. I'm sure there was some kind of savings there... 1 Link to comment Share on other sites More sharing options...
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