room with a view Posted August 28, 2023 #1 Share Posted August 28, 2023 Hi , I need the e-mail address for customer services , Miami . Thanks, Link to comment Share on other sites More sharing options...
ggTexasGal Posted August 28, 2023 #2 Share Posted August 28, 2023 1 hour ago, room with a view said: Hi , I need the e-mail address for customer services, Miami . Thanks, If you can't find it among the categories within this link, I imagine you would need to call. https://www.ncl.com/about/contact-us Link to comment Share on other sites More sharing options...
room with a view Posted August 28, 2023 Author #3 Share Posted August 28, 2023 Thanks, but that's the customer services at Southampton ... I need to get in touch by e-mail with the customer services in Miami . Link to comment Share on other sites More sharing options...
Agent999 Posted August 28, 2023 #4 Share Posted August 28, 2023 The link provided in post #2 is for Miami. The link for Southampton would be via https://www.ncl.com/uk/en/about/contact-us 1 Link to comment Share on other sites More sharing options...
CruisnDeb Posted August 28, 2023 #5 Share Posted August 28, 2023 1 hour ago, room with a view said: Thanks, but that's the customer services at Southampton ... I need to get in touch by e-mail with the customer services in Miami . I’m guessing your web browser is redirecting you to the UK site. If you let me know what you need help with I’ll see if I can find the email address for you. Link to comment Share on other sites More sharing options...
room with a view Posted August 28, 2023 Author #6 Share Posted August 28, 2023 Both have same phone number 0333 2412319. Thanks, but I need an email address Link to comment Share on other sites More sharing options...
room with a view Posted August 28, 2023 Author #7 Share Posted August 28, 2023 5 minutes ago, CruisnDeb said: I’m guessing your web browser is redirecting you to the UK site. If you let me know what you need help with I’ll see if I can find the email address for you. That must be the reason ... it's regarding a refund that Southampton are reluctant to authorise . I'm now going to try dealing with Miami ...thanks Link to comment Share on other sites More sharing options...
CruisnDeb Posted August 28, 2023 #8 Share Posted August 28, 2023 4 minutes ago, room with a view said: That must be the reason ... it's regarding a refund that Southampton are reluctant to authorise . I'm now going to try dealing with Miami ...thanks I don’t see any email addresses for an appropriate department. Here is the mailing address and phone numbers for reservations and corporate. Best I can do. Link to comment Share on other sites More sharing options...
room with a view Posted August 28, 2023 Author #9 Share Posted August 28, 2023 3 minutes ago, CruisnDeb said: I don’t see any email addresses for an appropriate department. Here is the mailing address and phone numbers for reservations and corporate. Best I can do. Thanks, Deb .. phoning America and explaining the problem would be a costly phone call ...and a letter would take some time . Perhaps I'll hand it over to ABTA ..Association of British Travel Agencies for help . NCL are members. Link to comment Share on other sites More sharing options...
CruisnDeb Posted August 28, 2023 #10 Share Posted August 28, 2023 10 minutes ago, room with a view said: Thanks, Deb .. phoning America and explaining the problem would be a costly phone call ...and a letter would take some time . Perhaps I'll hand it over to ABTA ..Association of British Travel Agencies for help . NCL are members. Did a little googling and came across this list that was update June 2023. I’d email them all. Executive Contacts Primary Contact Katty Byrd Vice President, Guest Services 7665 Corporate Center Dr. Miami, FL 33126kbyrd@ncl.com Secondary Contact Chad Berkshire Senior Vice President, Revenue Management 7665 Corporate Center Dr. Miami, FL 33126cberkshire@ncl.com David J. Herrera Senior Vice President, Brand Finance & Strategy 7665 Corporate Center Dr. Miami, FL 33126dherrera@ncl.com Chief Executive Harry Sommer President and Chief Executive Officer 7665 Corporate Center Dr. Miami, FL 33126(305) 436-4000hsommer@ncl.com Link to comment Share on other sites More sharing options...
room with a view Posted August 28, 2023 Author #11 Share Posted August 28, 2023 Wow !! thanks, Deb ... I'll start it tomorrow . Hopefully I will have it resolved soon ...it seems NCL UK are dragging this out in the hope I go away ..and I'm not !!!! Link to comment Share on other sites More sharing options...
schmoopie17 Posted August 28, 2023 #12 Share Posted August 28, 2023 Katty Byrd was surprisingly responsive when I had an issue last year. She answered me within the hour with a personal response. I was shocked... 1 Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted August 28, 2023 #13 Share Posted August 28, 2023 3 hours ago, room with a view said: Wow !! thanks, Deb ... I'll start it tomorrow . Hopefully I will have it resolved soon ...it seems NCL UK are dragging this out in the hope I go away ..and I'm not !!!! 3 hours ago, CruisnDeb said: Did a little googling and came across this list that was update June 2023. I’d email them all. Executive Contacts Primary Contact Katty Byrd Vice President, Guest Services 7665 Corporate Center Dr. Miami, FL 33126kbyrd@ncl.com Secondary Contact Chad Berkshire Senior Vice President, Revenue Management 7665 Corporate Center Dr. Miami, FL 33126cberkshire@ncl.com David J. Herrera Senior Vice President, Brand Finance & Strategy 7665 Corporate Center Dr. Miami, FL 33126dherrera@ncl.com Chief Executive Harry Sommer President and Chief Executive Officer 7665 Corporate Center Dr. Miami, FL 33126(305) 436-4000hsommer@ncl.com As long as you realise that external facing email accounts for the execs are never seen by executives. The thousands of emails that are sent there weekly are routed to off shore call centers where the same customer service personnel will send a "canned" response on behalf 1 Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted August 29, 2023 #14 Share Posted August 29, 2023 15 hours ago, room with a view said: Hi , I need the e-mail address for customer services , Miami . Thanks, Here, try this... it was good a while back. GuestRelations@ncl.com Link to comment Share on other sites More sharing options...
room with a view Posted August 29, 2023 Author #15 Share Posted August 29, 2023 Thanks everyone . Link to comment Share on other sites More sharing options...
Rare ziggyuk Posted August 29, 2023 #16 Share Posted August 29, 2023 12 hours ago, room with a view said: Wow !! thanks, Deb ... I'll start it tomorrow . Hopefully I will have it resolved soon ...it seems NCL UK are dragging this out in the hope I go away ..and I'm not !!!! Is this the VAT in Spanish waters? Link to comment Share on other sites More sharing options...
room with a view Posted August 29, 2023 Author #17 Share Posted August 29, 2023 1 hour ago, ziggyuk said: Is this the VAT in Spanish waters? No ...though there is a discussion on CC about VAT in Spanish waters 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now