Log in UK

[Mrs Miggins]

Have just logged in to my account.  However I cannot see where my loyalty level is posted.  There does not seem to be any options to view.  It said "hello Pamela" next option  "View upcoming cruise"  ( don't have any) and then "log out".  Have previously been able to view my loyalty level so help appreciated.

[Lazy Sailor]

I think it only appears if you have an upcoming cruise to view. Clearly the website designers were not the "regular cruisers interested in Loyalty program" types. Probably under 25's or younger

[combine]

44 minutes ago, Mrs Miggins said:

Have just logged in to my account.  However I cannot see where my loyalty level is posted.  There does not seem to be any options to view.  It said "hello Pamela" next option  "View upcoming cruise"  ( don't have any) and then "log out".  Have previously been able to view my loyalty level so help appreciated.

I have access to a relatives account with no upcoming cruises. I am able to see her loyalty level and points ( sadly the points are incorrect) 🤦‍♀️ . It shows when I click on upcoming cruises, top right. So it doesnt appear to be related to whether you have a cruise booked or not.

Edited October 2, 2023 by combine

[fruitmachine]

1 hour ago, Mrs Miggins said:

Have just logged in to my account.  However I cannot see where my loyalty level is posted.  There does not seem to be any options to view.  It said "hello Pamela" next option  "View upcoming cruise"  ( don't have any) and then "log out".  Have previously been able to view my loyalty level so help appreciated.

Go to the underlying Seaware application via this page (same login details): https://seaware.azamara.com/touchb2c/

Near the top of the page, there should be a dropdown that shows your loyalty level when selected: 

 

 

[uktog]

Interesting that is the first time I have ever gone to the underlying software and I have discovered that OBC, drinks package and internet that was there on one of my cruises has gone over the weekend.  The cruise is not until next year but I regret not having screenshots from when it was there

 

 

[Mrs Miggins]

6 hours ago, fruitmachine said:

Go to the underlying Seaware application via this page (same login details): https://seaware.azamara.com/touchb2c/

Near the top of the page, there should be a dropdown that shows your loyalty level when selected: 

 

 

Thanks very much.  This way I can see my points and correct loyalty level.

[Werangels]

8 hours ago, fruitmachine said:

Go to the underlying Seaware application via this page (same login details): https://seaware.azamara.com/touchb2c/

Near the top of the page, there should be a dropdown that shows your loyalty level when selected: 

 

 

Apologies for butting in on this thread.  I have just done this and on this application it shows my profile as preview whilst on the Azamara site I have the correct level.

 

This is probably why the 20% loyalty discount isn’t showing on the latest double quarterly savings.  Any suggestions on how to get this corrected please? 
 

Thanks.

[Grandma Cruising]

10 hours ago, Werangels said:

Apologies for butting in on this thread.  I have just done this and on this application it shows my profile as preview whilst on the Azamara site I have the correct level.

 

This is probably why the 20% loyalty discount isn’t showing on the latest double quarterly savings.  Any suggestions on how to get this corrected please? 
 

Thanks.

Ring them up and get a quote. The phones are answered pretty quickly nowadays.