Stuck App

[PCWalton1]

Anyone have this problem where the Princess app gets stuck on startup? I have not been able to get past this screen for a couple weeks

 

 

[sunviking90]

I haven’t, but would first shut down device completely and restart, and if that doesn’t work would delete it and reinstall it. (In case you haven’t already tried that). I’m assuming you’ve made sure any updates are done.

[PCWalton1]

8 minutes ago, sunviking90 said:

I haven’t, but would first shut down device completely and restart, and if that doesn’t work would delete it and reinstall it. (In case you haven’t already tried that). I’m assuming you’ve made sure any updates are done.

Thanks deleting and  reinstalling did it

[Arizona Wildcat]

On our last Princess cruise fiddled with the app and entering info till I simply gave up. 

Deleted and reinstalled several times.

A very common problem. 

[memoak]

Just boot your phone all should be ok

 

[partybarbie]

I’ve had success with logging out and then logging back in. The app worked fine after that.

[WisCruiser2]

Isn't the login for the app the same as your Princess login? When I deleted the app and reinstalled (to get rid of a cancelled cruise), it wouldn't accept my password.

[partybarbie]

6 hours ago, WisCruiser2 said:

Isn't the login for the app the same as your Princess login? When I deleted the app and reinstalled (to get rid of a cancelled cruise), it wouldn't accept my password.

Mine are the same for both. Awhile ago, Princess revised the password requirements. To work on the app, I believe the password needs at least 8 characters, including a capital letter, a special character and a number. You might need to change your password on the website, then try using the new one to access the app.