wyocruiser Posted January 14 #251 Share Posted January 14 fudge - how do you feel about the 20% offer? When they cancelled the prior cruise it seems like they were giving 50% off a future cruise. I don’t feel 20% is in line with the lateness of the cancellation and all the time and energy we put into planning this trip. Link to comment Share on other sites More sharing options...
wyocruiser Posted January 14 #252 Share Posted January 14 On 1/13/2024 at 8:01 AM, LcruiCruise1963 said: I agree well said. We were on the Jan 16th cruise and now on the 26th sailing of the Moon. We understand the political situation and uncertain issues in the region. Without the invaluable information posted we would not have been aware of the upcoming changes/cancellations until much later. We only ask SS communicates sooner than later as this is a very special occasion and would like to make arrangements for a different trip if they cancel. When SS canceled your January 16 cruise, did they only offer you 20% on a future cruise. I’ve been on other cruise lines when they’ve had to cancel, and the offer has always been 50% on a future cruise. Link to comment Share on other sites More sharing options...
Carebeau Posted January 14 #253 Share Posted January 14 Hi there -we had our 16th January cruise cancelled only 5/6 days prior to the departure date & we were offered exactly the same - full refund & 20% off a future 2024 cruise x Link to comment Share on other sites More sharing options...
wyocruiser Posted January 14 #254 Share Posted January 14 Just curious - do you feel 20% is inappropriate? Link to comment Share on other sites More sharing options...
LcruiCruise1963 Posted January 14 #255 Share Posted January 14 We were also offered 20% off a future cruise. After Jan 16th canceled we were assured Jan 26th would go and used the 20% to go on that one. Now canceled as well. While you can't predict the future all of this started months ago and to not have a contingency plan is poor planning. I believe due to the way in which they handled this they should offer more to guests. Communication has not been good on the part of SS. Link to comment Share on other sites More sharing options...
wyocruiser Posted January 14 #256 Share Posted January 14 LcruiCruise1963 - you have definitely been through an emotional wringer! I can’t believe SS doesn’t have more empathy for its guests. To cancel so close to the sail date and have no alternative plan when we have seen this situation unfolding for two months is shocking. We have all put so much time and energy into making arrangements for this trip, and their response lacks any recognition of the extent of our disappointment. Link to comment Share on other sites More sharing options...
Kauaijim Posted January 14 #257 Share Posted January 14 The good news I guess is you got 20% and your money back. When we backed out on 12/8 fir the 1/6 trip from Aquba we got credit for another trip and if we took a trip less than the $29 k investment no cash back just credit again Link to comment Share on other sites More sharing options...
pachecos Posted January 15 #258 Share Posted January 15 For those of you onboard have they kept the "normal" dress code or has it been relaxed given the recent rumors for 2024?? Link to comment Share on other sites More sharing options...
Rare fudge Posted January 15 #259 Share Posted January 15 No luck for us, after our cancellation for Feb 1st we went for Dubai to Doha departing 26th January, guess what? Also cancelled. Link to comment Share on other sites More sharing options...
bitob Posted January 15 #260 Share Posted January 15 Can someone clarify for me? Are the revised itineraries going to Aqaba and Jeddah? Link to comment Share on other sites More sharing options...
gypsyjennifer1 Posted January 15 Author #261 Share Posted January 15 19 hours ago, Kauaijim said: The good news I guess is you got 20% and your money back. When we backed out on 12/8 fir the 1/6 trip from Aquba we got credit for another trip and if we took a trip less than the $29 k investment no cash back just credit again some got OBC to stick with cruise, and others could put the money towards a future cruise like you. others like me received nothing, so it was go or loose everything. so unfair how Silversea handles reservations in different regions and cabins. we are arriving in Athens tomorrow. I am going to sign off with this feed. wishing you all well for future cruises. 1 Link to comment Share on other sites More sharing options...
sammyboots Posted January 15 #262 Share Posted January 15 24 minutes ago, gypsyjennifer1 said: some got OBC to stick with cruise, and others could put the money towards a future cruise like you. others like me received nothing, so it was go or loose everything. so unfair how Silversea handles reservations in different regions and cabins. we are arriving in Athens tomorrow. I am going to sign off with this feed. wishing you all well for future cruises. Thank you for keeping us informed with what is happening onboard. I wish you safe onward travels. Link to comment Share on other sites More sharing options...
Rare fudge Posted January 17 #263 Share Posted January 17 On 1/14/2024 at 9:43 PM, wyocruiser said: fudge - how do you feel about the 20% offer? When they cancelled the prior cruise it seems like they were giving 50% off a future cruise. I don’t feel 20% is in line with the lateness of the cancellation and all the time and energy we put into planning this trip. I couldn't agree more however, given the current circumstances I can understand. Its a shame because we were celebrating three occasions on this trip. 20% is better than nothing, but we already have three cruises booked in 2024 so squeezing another one in will be difficult. Link to comment Share on other sites More sharing options...
Skyhigh Posted January 17 #264 Share Posted January 17 Have you already fully paid for all of those cruises? Maybe you can apply the FCC to the ones you already have? Link to comment Share on other sites More sharing options...
Rare fudge Posted January 17 #265 Share Posted January 17 Thank you, I had considered that, one is paid for (June) the others are later in the year. I have left the payment with SS it will come in handy when we do book another cruise. Link to comment Share on other sites More sharing options...
9stilton Posted January 19 #266 Share Posted January 19 I read an interesting article (attached) the other day & suspect that many of us simply don't read the t&c attached to the cruises that we book to fully understand the risk(s) we are taking https://www.telegraph.co.uk/travel/cruises/articles/my-dream-60th-birthday-cruise-has-become-a-war-zone-why-ca/ I do not want to upset anyone, but it looks to me that the bottom line is that cruise lines in many situations do not have to pay compensation! Link to comment Share on other sites More sharing options...
9stilton Posted January 19 #267 Share Posted January 19 There was one other point that I wanted to draw everyones attention to. Only the other day I used a FCC on a new booking with Silversea & fully expected to get my 15% off the cost of that future cruise. Much to my surprise it seems it does not work like that with Silversea. The 15% that I received was based on the cost of the cruise that it was awarded / given against. In my case it worked out for the better as the original cruise cost was more than the new booking -- so I received more than I expected off the new booking. However if I had been given a FCC against a relatively cheap booking then I would no doubt be either surprised or maybe a little disappointed. In other words there are no big discounts to be expected on new bookings to the Antartica / Arctic! Link to comment Share on other sites More sharing options...
bitob Posted January 19 #268 Share Posted January 19 Thanks to all for this information We are on the Whisper on March 20 - Mumbai to Athens, going through the Red Sea. They have not cancelled the cruise yet but I cannot imagine that it will be a go. SS is leaving us all hanging so we cannot make alternative plans or change arrangements. Very frustrating. Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted January 19 #269 Share Posted January 19 4 hours ago, 9stilton said: There was one other point that I wanted to draw everyones attention to. Only the other day I used a FCC on a new booking with Silversea & fully expected to get my 15% off the cost of that future cruise. Much to my surprise it seems it does not work like that with Silversea. The 15% that I received was based on the cost of the cruise that it was awarded / given against. That is what I would have expected. It should relate to what you already paid, as that was the source of the perk. Link to comment Share on other sites More sharing options...
Dog-man Posted January 19 #270 Share Posted January 19 4 hours ago, bitob said: Thanks to all for this information We are on the Whisper on March 20 - Mumbai to Athens, going through the Red Sea. They have not cancelled the cruise yet but I cannot imagine that it will be a go. SS is leaving us all hanging so we cannot make alternative plans or change arrangements. Very frustrating. We are sailing on Crystal, also Mumbai to Athens departing Mumbai a few days after you. Crystal are doing exactly the same, leaving us hanging with no information on what they are going to do. I think we all know that they are not going to run these cruises, they just treat the passengers as though we aren’t here! 2 Link to comment Share on other sites More sharing options...
9stilton Posted January 19 #271 Share Posted January 19 2 hours ago, Host Jazzbeau said: That is what I would have expected. It should relate to what you already paid, as that was the source of the perk. Interesting! It must either be a British thing or I simply got hold of the wrong end of the stick. Whatever, in my mind I had a 15% FCC owing me and not a fixed amount of credit from a previous cruise. Link to comment Share on other sites More sharing options...
Jaco2 Posted January 20 #272 Share Posted January 20 Does anyone have a screen shot of the Port of Aqaba showing that the SilverMoon was due there on the 16th January? If you have I appreciate if you can share it Tks Link to comment Share on other sites More sharing options...
Skyhigh Posted February 8 #273 Share Posted February 8 has anybody heard any communication from Silversea regarding reimbursement of travel expenses associated with the itinerary change or the Future Cruise Credit? Link to comment Share on other sites More sharing options...
Jaco2 Posted February 8 #274 Share Posted February 8 Not a world yet fro SS Link to comment Share on other sites More sharing options...
Skyhigh Posted February 9 #275 Share Posted February 9 have you submitted your expenses yet? Link to comment Share on other sites More sharing options...
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