Green lane, cruise 31 days away, can't make speciality reservation

[Grandma Rambo]

I've searched and searched, but cannot find my answer.  I'm hoping you can help.  Under Dine My Way I can only reserve one of the MDR, but no place do I see specialty restaurants.  We're boarding Enchanted on December 18.  I'd appreciate any assistance.

Jennie

[snoozecrooze]

I recently learned that the website's live chat feature can help you execute quite a few things as per the concerns you listed re: specialty dining when the app does not budge (cc: @TxTeach79!)

[Lady Arwen]

Dine My Way -  scroll to View or Book Individual Daily Reservations.  Click on Add Reservations.  From there you can choose your restaurant and days and times and add it to your reservation.

[Paula_MacFan]

Here are the screens in order on my app. Are you saying on the last screen you only have the option for MDR?

[Grandma Rambo]

Thank you.  If only mine looked like that.  It only shows main dining.  I even went so far as to book a date, but no luck.  I'll try the chat feature.

 

[jennybenny]

Being in the green lane should hurt or help you being able to make your reservations. If you can't make dining reservations I would contact Princess for help, especially for a holiday cruise. 

[Rick&Jeannie]

I *guess* there's always the possibility that all available time slots for SD are taken...but more likely it's just another glitch with the app. 

[Grandma Rambo]

Thanks, everyone.  I tried using the "chat" three times.  Really a joke in my opinion.  After waiting my turn, I put in my problem.  Waited and waited.  No reply other than "thank you, Jennie, for waiting.  LOL!!  So, I texted my travel agent.  Within a few minutes it was done and charged to my AMEX.  Problem remains that I cannot see it anywhere, but I will print out my AMEX charge and cross my fingers.  Enchanted Princess, here we come!

Best regards,

Jennie (Port St Lucie, FL)

 

[Rick&Jeannie]

55 minutes ago, Grandma Rambo said:

 Problem remains that I cannot see it anywhere, but I will print out my AMEX charge and cross my fingers. 

Wait 1 day then open up the "web version" in your cruise personalizer and go to the Dine My Way section. You *should* be able to see any/all reservations in place. They likely will not honor a print from your AMEX account. 

[Grandma Rambo]

Ah!  When I go into the web version on my laptop both my future cruises show.  I click on manage my cruise and the correct Dec 18 summary shows, but when I try to open the personalizer the Jan 4, 2025 only shows.  I've tried with my login and with logging in with the voucher number.  Same thing.  I've resigned myself to the fact that there is nothing we can do about the IT department of any cruise line.  I have more important things to stress over.  This will be a ten day relaxing cruise and nothing, I mean nothing, will get in the way of our enjoyment.  Everything will work out as it should.  I thank you for your suggestions.  I truly admire everyone on the forum because there is always someone willing to help.

Jennie

 

[Rick&Jeannie]

Just now, Grandma Rambo said:

Ah!  When I go into the web version on my laptop both my future cruises show.  I click on manage my cruise and the correct Dec 18 summary shows, but when I try to open the personalizer the Jan 4, 2025 only shows.  I've tried with my login and with logging in with the voucher number.  Same thing.  I've resigned myself to the fact that there is nothing we can do about the IT department of any cruise line.  I have more important things to stress over.  This will be a ten day relaxing cruise and nothing, I mean nothing, will get in the way of our enjoyment.  Everything will work out as it should.  I thank you for your suggestions.  I truly admire everyone on the forum because there is always someone willing to help.

Jennie

 

Yes, if you have more than one cruise on the books the app cannot seem to properly address them. I have noticed this for the past 3 cruises where I've had more than one showing. 

[peagreenid]

I've had several issues with booking specialty dining previously,  I log in and it shows no reservations available.  I delete the app each time and reload it and then they usually show up and I've been able to book them at that time.   Whenever the app doesn't look normal, I always delete it and reload it and it usually solves the problem.