Mariner Points

[L454S]

Just got back from a trip on the Nieuw Statendam. We had an offer to up to a Vista Suite and accepted the offer. We do like an aft balcony.

 

When I get back I discovered that the extra "Suite Points" were not awarded. I called Mariner phone number and spoke with a knowledgeable lady who explained(after mulling through pricing) that I would have had to pay more to get the points.

 

Just an FYI for those who get an "UP" offer and might factor in the extra points as a part of the transaction.

[kazu]

43 minutes ago, L454S said:

Just got back from a trip on the Nieuw Statendam. We had an offer to up to a Vista Suite and accepted the offer. We do like an aft balcony.

 

When I get back I discovered that the extra "Suite Points" were not awarded. I called Mariner phone number and spoke with a knowledgeable lady who explained(after mulling through pricing) that I would have had to pay more to get the points.

 

Just an FYI for those who get an "UP" offer and might factor in the extra points as a part of the transaction.

 

You had an upsell - a chance to have the Vista Suite at a reduced price.

 

Double points do NOT apply to upsells - only if you book a suite category at the regular price.

[POA1]

We received two upsell offers to move from our assigned category V verandah on the Rotterdam to a Vista Suite. The email indicated that the upgrade did not include the bonus Mariner credit. I knew that from past experience. (Credit is based on the APO, or originally booked category.)

 

We declined both offers. I probably would have bit on a Signature or Neptune, but we're in the "pointy" V opposite the Pinnacle Suite, so we already have a larger balcony and slightly larger than average amount of interior space. So, we stayed out, content in the knowledge that we already had an awesome cabin.

 

 

Edited March 14 by POA1

[*Miss G*]

Always read the fine print:

 

[L454S]

5 hours ago, *Miss G* said:

Always read the fine print:

 

 

Yes, that's why I said FYI. Not bashing........Others hopefully don't need to study the fine print now, if they happen to see the post.

 

And yes, you're right, I rarely read the fine print.

[YourWorldWithBill]

28 minutes ago, L454S said:

Yes, that's why I said FYI. Not bashing........Others hopefully don't need to study the fine print now, if they happen to see the post.

 

And yes, you're right, I rarely read the fine print.

The good thing is that we can get almost anything that's in the fine print by following these boards! That's why when/if I get a offer to upgrade on my upcoming cruise, I'm well aware of the points issue, and will decide based on cabin location. We like our current location, similar to @POA1's situation, so any upgrade will depend on location.

[DaveOKC]

Just to clarify for a DOUBLE upsell - we moved from a Verandah to a Signature and then a month later took another upsell to a Neptune.  We DID NOT get the double points for being in a Suite, even after a double upsell.

[CHOPPERTESTER]

Watch the advertised price of your upsell category and if goes below what you paid then take a screen shot. You can try and claim for double points then as you paid more than an "advertised" price for a suite. Worked for us.