Rare Salt Lifer Posted April 3 #1 Share Posted April 3 I know this question has been addressed on this board before, but I can not find it using the search function. I converted points into OBC for my upcoming sailing months ago and they still haven't appeared on my account. Who do I contact to get this fixed? Link to comment Share on other sites More sharing options...
darsura Posted April 3 #2 Share Posted April 3 Call the Captain’s Club and they will be apply to apply the OBC to your sailing. I did this recently and it just took a few minutes. 2 1 Link to comment Share on other sites More sharing options...
Rare Salt Lifer Posted April 3 Author #3 Share Posted April 3 22 minutes ago, darsura said: Call the Captain’s Club and they will be apply to apply the OBC to your sailing. I did this recently and it just took a few minutes. Thank you! Link to comment Share on other sites More sharing options...
39august Posted April 3 #4 Share Posted April 3 Ditto. Link to comment Share on other sites More sharing options...
desiro Posted April 3 #5 Share Posted April 3 Yes - have to call - then it shows up. Link to comment Share on other sites More sharing options...
39august Posted April 3 #6 Share Posted April 3 I just called a couple hours ago and the OBC is now showing on my reservations. Link to comment Share on other sites More sharing options...
kaschew Posted April 19 #7 Share Posted April 19 Super helpful to know to call and get OBC from BOA applied to our account. Thanks for the info. I called and it was applied while I was on the phone. Link to comment Share on other sites More sharing options...
NU72 Posted April 19 #8 Share Posted April 19 New to OBC from Celebrity BOA card. Know that you can take OBC in $50.00 increments, but what happens to unused funds? Does Celebrity refund to your Celebrity BOA account or do you lose the remaining OBC like other Celebrity credits. I usually have both nonrefundable OBC and travel agent refundable OBC. Interested in how the above works. Diane Link to comment Share on other sites More sharing options...
39august Posted April 19 #9 Share Posted April 19 OBC from the card is refundable. Either take it out in cash last day or Celebrity will credit it back to the card. Link to comment Share on other sites More sharing options...
NU72 Posted April 19 #10 Share Posted April 19 Thanks, nice to know what options I have. Link to comment Share on other sites More sharing options...
depplep Posted Wednesday at 01:24 PM #11 Share Posted Wednesday at 01:24 PM Hi, I just transferred points yesterday for the first time. Where do I look to see my OBC? I don't see anything in my reservation online. Link to comment Share on other sites More sharing options...
leaveitallbehind Posted Wednesday at 01:55 PM #12 Share Posted Wednesday at 01:55 PM (edited) 33 minutes ago, depplep said: Hi, I just transferred points yesterday for the first time. Where do I look to see my OBC? I don't see anything in my reservation online. Did you call Celebrity CC to have the transfer applied? Usually it is immediate with the call. Edited Wednesday at 01:58 PM by leaveitallbehind 1 Link to comment Share on other sites More sharing options...
depplep Posted Wednesday at 04:04 PM #13 Share Posted Wednesday at 04:04 PM I called and got it applied and they sent over the updated invoice. But it doesn't show on my app or the website. I guess I'll just print out the invoice to take with me. Thank you. Link to comment Share on other sites More sharing options...
jwlane Posted Wednesday at 04:23 PM #14 Share Posted Wednesday at 04:23 PM 15 minutes ago, depplep said: doesn't show on my app or the website. Not sure it does on the app, here's where to look in cruise planner. Link to comment Share on other sites More sharing options...
depplep Posted Wednesday at 06:30 PM #15 Share Posted Wednesday at 06:30 PM Thank you, it's there. Link to comment Share on other sites More sharing options...
Laurab23 Posted Wednesday at 10:02 PM #16 Share Posted Wednesday at 10:02 PM I did it online through the credit card and it showed on my booking the next day. Nice to know that I can get it back and won't lose the OBC if I don't use it all. Laura Link to comment Share on other sites More sharing options...
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