Refund on Prepaid Laundry After Accepting Upgrade?

[bobomonkeyrage]

So in a previous thread I detailed a brief rollercoaster of finally accepting an upgrade offer. Now I face a minor dilemma: 
I had previously prepaid for unlimited laundry. Now after upgrading to a Neptune suite, I am wondering if there is any chance HAL will refund that purchase since Neptunes include that already. Not a big deal but would be the cherry on top of sundae if they would. 
Anyone have any experience with this?

[crystalspin]

14 minutes ago, bobomonkeyrage said:

I had previously prepaid for unlimited laundry. Now after upgrading to a Neptune suite, I am wondering if there is any chance HAL will refund that purchase since Neptunes include that already. Not a big deal but would be the cherry on top of sundae if they would. 
Anyone have any experience with this?

They commonly refund the price of Club Orange when people upgrade to Neptune, so I think your odds are good! Ask your booking agent or HAL phone operator. It may come back as refundable OBC, that will come back to your credit card if not spent.

[57redbird]

Yes, we upgraded to a Neptune & the laundry & CO that we prepaid were both refunded.  ENJOY!

[Haljo1935]

If you don't get it sorted out before boarding, you can enlist the help of the Concierge.