OMG- comp cruise

[hpeabody]

3 minutes ago, blueexpedition29 said:

Does anybody know if ms.wright has stopped accepting emailS?  I have some specific circumstances and trying to get definitive answers. I also never received the “notice” !
 

my email to ms. wright was rejected by the princess email system as “user unknown”!!!!

 

Be sure to use this address. I had a great experience with her 

jwright@princesscruises.com

 

 

[blueexpedition29]

9 minutes ago, hpeabody said:

 

Be sure to use this address. I had a great experience with her 

jwright@princesscruises.com

 

 

Thanks hpeabody.  I resent and no rejection yet.  I had jenwright….

[redrocks07]

I’m not sure that Jen Wright that seems to be resolving all of our issues quickly is one person but probably a staff. She did resolve our no cancellation fee issue quickly and our full refund has been credited to our credit card account. We hope all of you have great b2b cruises.

[PacnGoNow]

4 hours ago, blueexpedition29 said:

Thanks hpeabody.  I resent and no rejection yet.  I had jenwright….

I see you did get the correct email address.  She personally called my CVP and told her to help when I called her.

Very nice.

 

Let us know if you have any questions that we may be able to help with.

Edited May 8 by PacnGoNow

[hpeabody]

Wow, just wow! I just got off the phone from an unexpected hour long wonderful conversation with a Princess employee.  Her regular role is working post cruise issues, but she was recruited to help out in this whole "casino" fare situation.  She just called to follow up and make sure that I was "taken care of"  Jen Wright is a friend and she has worked for her in the past and and had very nice things to say. So, all in all IMO Princess is really doing great trying to make the situation right.

[MsSoCalCruiser]

59 minutes ago, hpeabody said:

Wow, just wow! I just got off the phone from an unexpected hour long wonderful conversation with a Princess employee.  Her regular role is working post cruise issues, but she was recruited to help out in this whole "casino" fare situation.  She just called to follow up and make sure that I was "taken care of"  Jen Wright is a friend and she has worked for her in the past and and had very nice things to say. So, all in all IMO Princess is really doing great trying to make the situation right.

I received a call too. I think her name was Barbara if I remember correctly. She was really nice. 

[blueexpedition29]

15 hours ago, PacnGoNow said:

I see you did get the correct email address.  She personally called my CVP and told her to help when I called her.

Very nice.

 

Let us know if you have any questions that we may be able to help with.

Thanks for the offer; but, we are all set? Jen did respond and was able to address my issues with aplomb. She truly is what SERViCE is about !!!

[Kaikit]

Just got a call from Princess Guest Services regarding Star Cruise and if I had any questions regarding what had happened. 

 

I advised them that we will be keeping the cruise and look forward to sailing should it leave on time. 

 

Advised by Guest Services that because it is a guaranteed inside cabin, that there is a possibility of being upgraded... we shall see when the time comes... either way I am happy with this.

 

Another thing... I just got an email saying 20% off Mediterranean Shore excursions ending May 12... but you can't book any excursions on this boat as of yet.... Another screw up by the marketing department....

[telecheck]

24 minutes ago, Kaikit said:

Just got a call from Princess Guest Services regarding Star Cruise and if I had any questions regarding what had happened. 

 

I advised them that we will be keeping the cruise and look forward to sailing should it leave on time. 

 

Advised by Guest Services that because it is a guaranteed inside cabin, that there is a possibility of being upgraded... we shall see when the time comes... either way I am happy with this.

 

Another thing... I just got an email saying 20% off Mediterranean Shore excursions ending May 12... but you can't book any excursions on this boat as of yet.... Another screw up by the marketing department....

 

I believe there is a reasonable chance of being upgraded to at least an oceanview stateroom. As the fleet's newest ship, there should be high demand. You can see with Sun Princess that most cabins are sold out until this coming fall. While I don't have inside information, I believe many people who got this deal will stay. With only 657 inside cabins, once people booking at regular fare choose their rooms, there may not be enough inside cabins left for us. Of course, this all depends on things going as planned. If the ship is delayed again, then discussing this now would be meaningless.

[cruisequeen4ever]

I am so disappointed that I didn’t happen to log into Princess on that day. Congrats to you all who were able to take advantage of this glitch! I know you were downgraded, but it’s still an awesome deal!

[dog]

This thread may be useful for others who booked the comp/ casino offer.