Cruise planner issues website and app

[krusso80]

Hello:

I wonder if anyone else sees this or just me. I have a reservation in exactly 30 days on Icon and i got an email today that the cruise documents were ready to view. When i went to log in the reservation is not displaying on the web site. It logs in but says 0 reservations. I waited the 15 minutes but still no luck. Its still in the app with my cabin number but my check in info is a blank white square. Is this because of the 30 day thing? Im not sure why that would happen. Is it just me? Or is anyone else having issues once logged in.

Thanks!

[tahqa]

This seems to be happening to me also. I logged into the website and my September cruise is missing. It's also not showing up in the app either. 😕

[Tropical PJ]

Yes same thing here, their system must be acting up! Because my agent verified I am still booked

[krusso80]

ok. Thanks! That makes me fee  a lot better!

[fweegy]

There are 3 constants in life gang.....1. Taxes, 2. Death, 3. RC's website being a mess and not working correctly.

[krusso80]

Truth!

[Wombservice]

Yup, same here - booking info missing on website, but still on app…..🙄

[krusso80]

Seems to be resolved now. 🙂 Royal really seems to be testing my cardiac strength lately. 🙂 

[ReneeFLL]

48 minutes ago, krusso80 said:

Seems to be resolved now. 🙂 Royal really seems to be testing my cardiac strength lately. 🙂 

My cruises are now also showing when they weren’t earlier.

[nelblu]

I have a different problem. I have a 3 niter on Utopia booked via the Casino.  The reservation is there, but unable to book anything in the cruise planner.  However, my B_B 4 niter, not a problem.

 

Was told initially that it would take 48 hours, then a week, now it 2 weeks.  The only good thing out of it I was able to upgrade to an ocean view balcony from an interior on both sails for $63 and $107 respectively.  I have assigned cabin numbers and don't have to pursue an upgrade via Royal Up.

[NanciRDH]

I've been trying to login to the app all weekend without success. IPhone 14, OS and app up to date.  Uninstalled and reinstalled app, restarted phone, changed password on the website, all to no avail.  I get a "sorry we hit a snag, we are unable to complete your request, please try again later" message.  I did a search here and this thread was the closest to a similar situation.  So, any suggestions are appreciated, I have run out of ideas to try.  I couldn't get the website to load last week, and assumed it was all related, but while the website is behaving the app is not. 

[kathylynnt]

Hi- We are going on the Oasis in November.  How far out can you typically book shows and specialty restaurants?  I can't remember if it can be done before final payment or right after?  Thanks for any info.

Kathy

[Biker19]

7 hours ago, kathylynnt said:

How far out can you typically book shows and specialty restaurants?  I can't remember if it can be done before final payment or right after? 

Final payment has no bearing on when those become available. The shows are typically inside 60 days but other things in the planner could be as far out as when you book.

[kathylynnt]

Biker19-Thank you!

[tamom]

I just went on the app to look at what’s available to book for our b2b in Oct ‘25.  Our second cruise shows up and I’m able to look at excursions, etc, but when I click on “select a different cruise” the first one just shows the res# and our names and when I click on it I get a message saying something like they’re working on it. (This has happened for several days now) I went on the website and it says I have one cruise coming up (the second one).  I added the first and it said it may take 15 minutes to show up.  It’s been over an hour and I’ve logged off and on the app and website several times but nothing has changed.  I called Royal and the person I spoke with assured me both cruises show up on her end.  She recommended logging out and back in, etc so I did it again but still it doesn’t show up. 🤷‍♀️