JoJo1947 Posted July 6 #1 Share Posted July 6 26th June cruise on SofA passengers passport data breached in Norway.No financial leak. The appropriate authorities have been informed. We have to get a new passport also to use Experian plus protection both of which Saga will reimburse all involved. Link to comment Share on other sites More sharing options...
suron Posted July 7 #2 Share Posted July 7 Will need to renew passport which can be easily done on line. When I contacted the Passport Office was advised to include a note explaining renewal was nesaasary due to the data leak not lost or stolen when returning current passport for official cancellation. My passport still had five years before expiry! Saga wi ll be notifying passengers about Experian Protection and will reimburse the cost of this together with costs of photos, passport and postage. An unfortunate situation but I personally think Saga have done their best to help. 1 Link to comment Share on other sites More sharing options...
Rare Windsurfboy Posted July 7 #3 Share Posted July 7 Hopefully very rare occurrence. But after my next Saga cruise we have 3 weeks till need to use passport for long holiday. So has your passport been invalidated or are you changing it as a precaution against identity theft. Will Saga pay for the fast track passport service Link to comment Share on other sites More sharing options...
JMMKUK Posted July 7 #4 Share Posted July 7 As someone who has had their identity stolen due to a data breach that I wasn't notified of, I feel for all of you. Sounds like Saga are doing all they can to assist. It was Barclays' fraud team that told me where my data had come from, after a loan from them had been taken out in my name. Link to comment Share on other sites More sharing options...
suron Posted July 7 #5 Share Posted July 7 11 hours ago, Windsurfboy said: Hopefully very rare occurrence. But after my next Saga cruise we have 3 weeks till need to use passport for long holiday. So has your passport been invalidated or are you changing it as a precaution against identity theft. Will Saga pay for the fast track passport service Have decided to follow advice from Saga to renew passport which was easy to do on line. Would recommend you contact Passport Office to see if you can get renewal done quickly. Saga said they will reimburse all expenses so might be worth checking for fast track costs if you explain the urgency. Link to comment Share on other sites More sharing options...
Wivvy Posted July 8 #6 Share Posted July 8 Is this a new data breach, or is it the release of information relating to an earlier one? https://www.which.co.uk/news/article/scamwatch-fraudsters-targeted-me-after-my-insurer-suffered-a-data-breach-aEr9U1v9Uuyn https://www.postonline.co.uk/news/7952673/saga-suffers-unusual-breach-where-customers-have-credit-card-data-leaked https://www.postonline.co.uk/news/7952682/saga-hacker-releases-more-customer-details-including-knighted-actor Link to comment Share on other sites More sharing options...
LandC Posted July 8 #7 Share Posted July 8 It’s a new one. There was a data breach in Norway relating to passport details of people on the 26th June cruise on Spirit of Adventure. Link to comment Share on other sites More sharing options...
JoJo1947 Posted July 8 Author #8 Share Posted July 8 Thanks for the information to add a note when returning the passport for a new one. As I'm sailing again soon I'm going to wait until I'm home to do this as don't want the stress of will I get it back in time. Even fast tracted. No financial data has been leaked but I am checking my bank account daily. I'm cool about it. Link to comment Share on other sites More sharing options...
Balaena Posted July 8 #9 Share Posted July 8 2 hours ago, JoJo1947 said: Thanks for the information to add a note when returning the passport for a new one. As I'm sailing again soon I'm going to wait until I'm home to do this as don't want the stress of will I get it back in time. Even fast tracted. No financial data has been leaked but I am checking my bank account daily. I'm cool about it. Same here as off again in 3 weeks, well 2 weeks and 6 days😃 1 Link to comment Share on other sites More sharing options...
Rare Windsurfboy Posted July 8 #10 Share Posted July 8 18 hours ago, suron said: Have decided to follow advice from Saga to renew passport which was easy to do on line. Would recommend you contact Passport Office to see if you can get renewal done quickly. Saga said they will reimburse all expenses so might be worth checking for fast track costs if you explain the urgency. Mine was a theoretical question, as except for summer when we don't travelbout of Cornwall , then often like our next cruise, have only 3 weeks between travel. I was caught in the Capita breach via pension , get on Experian ASAP and put credit lock on. If scammers can't do a credit search, can't take out a loan. 1 Link to comment Share on other sites More sharing options...
Lady Meer Posted July 8 #11 Share Posted July 8 1 hour ago, Windsurfboy said: Mine was a theoretical question, as except for summer when we don't travelbout of Cornwall , then often like our next cruise, have only 3 weeks between travel. I was caught in the Capita breach via pension , get on Experian ASAP and put credit lock on. If scammers can't do a credit search, can't take out a loan. After putting the credit lock on with Experian, did your credit card still work? Thanks. Link to comment Share on other sites More sharing options...
suron Posted July 8 #12 Share Posted July 8 Saga will be sending out details about Experian shortly. So am waiting to hear from them. Link to comment Share on other sites More sharing options...
Rare Windsurfboy Posted July 8 #13 Share Posted July 8 2 hours ago, Lady Meer said: After putting the credit lock on with Experian, did your credit card still work? Thanks. Yes everything I had worked, it's about new cards , new loans etc To open a new credit card (to get Avios) had to go into Experian switch credit lock off , apply for new card (online), get accepted, then 30 mins later switch credit lock back on, easy. Link to comment Share on other sites More sharing options...
Lady Meer Posted July 8 #14 Share Posted July 8 1 hour ago, Windsurfboy said: Yes everything I had worked, it's about new cards , new loans etc To open a new credit card (to get Avios) had to go into Experian switch credit lock off , apply for new card (online), get accepted, then 30 mins later switch credit lock back on, easy. Thank you for that, my husband is one of the Capita victims. He’s a big Avios fan too! Link to comment Share on other sites More sharing options...
sleepingcat Posted July 9 #15 Share Posted July 9 On 7/8/2024 at 6:16 PM, Lady Meer said: After putting the credit lock on with Experian, did your credit card still work? I was also caught in that Capita breach. and used Experian credit lock. Credit lock did affect insurance renewals. I found subsequently that the automatic renewal of vehicle and house insurance policies did not go through automatically, as apparently an insurance renewal involves a credit check. in both cases the company phoned me and I used debit card to renew via the phone call so not really a problem though it took me a bit of time to work out why the auto renewals had failed. Link to comment Share on other sites More sharing options...
Rare Windsurfboy Posted July 10 #16 Share Posted July 10 19 hours ago, sleepingcat said: I was also caught in that Capita breach. and used Experian credit lock. Credit lock did affect insurance renewals. I found subsequently that the automatic renewal of vehicle and house insurance policies did not go through automatically, as apparently an insurance renewal involves a credit check. in both cases the company phoned me and I used debit card to renew via the phone call so not really a problem though it took me a bit of time to work out why the auto renewals had failed. Thanks for that , I've never noticed this. But come to think of it , every time I get notice of auto renewal price, a quick comparison site check , I can get it cheaper. Often with same company. So I end up negotiating and renewing on phone Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now