Rare dickinson Posted 16 hours ago #1 Share Posted 16 hours ago I have some FCC that was given to me by Princess for the time I was in quarantine due to Covid. It was to be used within one year (til August 2025). It was there yesterday but I just logged in and it is GONE! Anyone else have some FCC missing? I will check later and tomorrow morning in case it is a glitch. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted 15 hours ago #2 Share Posted 15 hours ago I haven’t heard of this happening for quite a while. I would recheck tmrw. Hopefully, it’s from their updating or changes on the weekend. If not, you can check with your TA/CVP or if a direct booking, you’re going to have to call in. Since it was there, they should be able to see it. SMH Link to comment Share on other sites More sharing options...
Rare dickinson Posted 15 hours ago Author #3 Share Posted 15 hours ago I hope it is back tomorrow! I received a written letter from the ship and they said it would be posted. It never was so I had to contact consumer relations by email who called me back that same day and put it on my account. Not pleased it is now missing. Link to comment Share on other sites More sharing options...
skynight Posted 14 hours ago #4 Share Posted 14 hours ago Where are you looking? Mine show on the web under Log In My Account My Profile Circle Savings Future Cruise Credits Link to comment Share on other sites More sharing options...
Rare PescadoAmarillo Posted 14 hours ago #5 Share Posted 14 hours ago So you recall the credit ID number (or did you take a screen shot?). That will help considerably in tracking this down. Even without it, you’ll likely get it back. I’ve just found it impossible for them to deny when I have the number, as they can search using that in their system. Good luck! 2 Link to comment Share on other sites More sharing options...
Rare dickinson Posted 13 hours ago Author #6 Share Posted 13 hours ago 1 hour ago, skynight said: Where are you looking? Mine show on the web under Log In My Account My Profile Circle Savings Future Cruise Credits Nope! Link to comment Share on other sites More sharing options...
Rare dickinson Posted 13 hours ago Author #7 Share Posted 13 hours ago 39 minutes ago, PescadoAmarillo said: So you recall the credit ID number (or did you take a screen shot?). That will help considerably in tracking this down. Even without it, you’ll likely get it back. I’ve just found it impossible for them to deny when I have the number, as they can search using that in their system. Good luck! I don't have the credit ID number but I DO still have the letter from Guest Services which says I will get $xxx FCC to be used by August x, 2025. It was supposed to have been applied to my account but when it wasn't I emailed customer relations with a photo of the letter. They called me SAME day! Apologized and said the ship never forwarded the info. 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted 12 hours ago #8 Share Posted 12 hours ago 31 minutes ago, dickinson said: I don't have the credit ID number but I DO still have the letter from Guest Services which says I will get $xxx FCC to be used by August x, 2025. It was supposed to have been applied to my account but when it wasn't I emailed customer relations with a photo of the letter. They called me SAME day! Apologized and said the ship never forwarded the info. When they put it back on your account, I would screenshot it, like @PescadoAmarillomentioned. Link to comment Share on other sites More sharing options...
Rare dickinson Posted 12 hours ago Author #9 Share Posted 12 hours ago 46 minutes ago, PacnGoNow said: When they put it back on your account, I would screenshot it, like @PescadoAmarillomentioned. Will do! Thanks. Link to comment Share on other sites More sharing options...
Rare dickinson Posted 11 hours ago Author #10 Share Posted 11 hours ago Mystery solved! I did again what @skynight said but this time, instead of just stopping. at future cruise credits (where I only saw my one FCD), I actually clicked on Details. I saw that Princess used my FCC for a payment towards my one booked cruise. It had been on my account for a month as FCC. It was there yesterday. I didn't ask my TA to use it because my final payment isn't due until near the end of March and didn't know if I canceled the cruise if I would lose it. Does anyone know if I would get it back if cruise is canceled? 2 Link to comment Share on other sites More sharing options...
Rare PescadoAmarillo Posted 11 hours ago #11 Share Posted 11 hours ago 3 minutes ago, dickinson said: Mystery solved! I did again what @skynight said but this time, instead of just stopping. at future cruise credits (where I only saw my one FCD), I actually clicked on Details. I saw that Princess used my FCC for a payment towards my one booked cruise. It had been on my account for a month as FCC. It was there yesterday. I didn't ask my TA to use it because my final payment isn't due until near the end of March and didn't know if I canceled the cruise if I would lose it. Does anyone know if I would get it back if cruise is canceled? Yes, you will, as long as it has not yet expired and you cancel before final payment. After final payment, it’s treated like a regular payment, and will not be returned at FCC. Link to comment Share on other sites More sharing options...
Rare dickinson Posted 11 hours ago Author #12 Share Posted 11 hours ago Just now, PescadoAmarillo said: Yes, you will, as long as it has not yet expired and you cancel before final payment. After final payment, it’s treated like a regular payment, and will not be returned at FCC. Thank you! 1 Link to comment Share on other sites More sharing options...
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