QQRZZA Posted May 15, 2006 #1 Share Posted May 15, 2006 How can such a great cruise line have such a dysfunctional web site?! The HAL web site is "dead in the water" so often, it is very difficult to get information, book shore excursions, or complete the immigration form. If their server is too small, then the boys in Seattle need to beef up the hardware. E-mail requests for information get an automated response indicating that they are "overwhelmed", often followed by no response. Sounds like time to hire more customer service agents. Business is good and will continue, if they treat their customers well. This is one area that needs help, now. These problems are not new or temporary. Link to comment Share on other sites More sharing options...
jhannah Posted May 15, 2006 #2 Share Posted May 15, 2006 I would have to agree with you. While websites can be tricky to program and maintain, this is any company's front door to much of their potential clientele. It needs to be made to function consistently, and kept up to date with changes. Link to comment Share on other sites More sharing options...
SabreSailor Posted May 15, 2006 #3 Share Posted May 15, 2006 I agree. I design web sites for a living and my clients wouldn't tolerate this kind of performance. I think it goes further than just the web site. We got our documents 7 days before sailing in April, and the folks in Seattle said that they had just gotten their new reservation system to test a week or so before - and found that it wasn't working. This shouldn't be happening to a major corporation in today's world. Link to comment Share on other sites More sharing options...
gizmo Posted May 15, 2006 #4 Share Posted May 15, 2006 I agree with this. That web site goes down too often and is also loaded with bugs. It gets caught in loops and the only way out is to exit the site and try again. :eek: Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted May 15, 2006 #5 Share Posted May 15, 2006 Several times over the weekend I wanted to just check out a few things and got really frustrated with the site and gave up. Link to comment Share on other sites More sharing options...
debjo Posted May 16, 2006 #6 Share Posted May 16, 2006 It's not just their website...have you tried reaching them on the phone lately...my "wait" today was 1 1/2 hours. I stuck with it only because I was finally allowed to "wait"...every other call over the weekend was stopped short because of "overwhelming call load" and to "call back later" or leave a message and they would return my call in two to three business days. Well, I left the "messages" and feel that I won't get a call back...so that is why I "waited" the long period today! I can't imagine what the telephone representatives are going through! Debjo Link to comment Share on other sites More sharing options...
nanashirl Posted May 16, 2006 #7 Share Posted May 16, 2006 I agree! I have emailed them 3 times and asked for a reply as soon as they could. This was 2 weeks ago. I also got the auto response saying they would reply. Don't understand why they are having so many problems. We have cruised other cruise lines and you could go in any time and look up all your info if you had the booking number. Hoperfully they will get this fixed soon. Link to comment Share on other sites More sharing options...
bruceh4 Posted May 16, 2006 #8 Share Posted May 16, 2006 You might as well start at the top: Stein Kruse President & Chief Executive Officer Holland America Line, Inc. 300 Elliot Avenue West Seattle, WA 98119 Link to comment Share on other sites More sharing options...
gizmo Posted May 16, 2006 #9 Share Posted May 16, 2006 I agree. I design web sites for a living and my clients wouldn't tolerate this kind of performance. I think it goes further than just the web site. We got our documents 7 days before sailing in April, and the folks in Seattle said that they had just gotten their new reservation system to test a week or so before - and found that it wasn't working. This shouldn't be happening to a major corporation in today's world. Agree. What makes this worse is the "new reservation system" is the one being used by Princess. You would think it would go in easier. Link to comment Share on other sites More sharing options...
BaltimoreCruise Posted May 16, 2006 #10 Share Posted May 16, 2006 My sister recently read a report that most cruise vacations are booked with the cruiselines by TAs, with TAs bringing in most of the cruise business. There really doesn't seem to be a huge incentive for the cruise lines to beef up their sites. Link to comment Share on other sites More sharing options...
djallar Posted May 16, 2006 #11 Share Posted May 16, 2006 You might as well start at the top:Stein Kruse President & Chief Executive Officer Holland America Line, Inc. 300 Elliot Avenue West Seattle, WA 98119 Just don't send him an email!!!:eek: Link to comment Share on other sites More sharing options...
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