cdnprincess Posted April 4, 2007 #1 Share Posted April 4, 2007 Just an update. I was one of 17 passengers left at the pier as Sensation sailed away because the Carnival Reps (and this has been confirmed) waited for a few late passengers and we arrived 10 min late at the pier. Anyway, the investigation is over and they have given me a full refund as well as a 3-day paid cruise. That was really nice. All I asked for is a refund, but the free cruise was a bonus. I had gotten in contact with another passenger and we were working together. She just emailed me and was offered the same. I have learned so much on this site, and when I choose to go on a cruise again I will definately get my info from here. Thanks Dee Link to comment Share on other sites More sharing options...
Rare Tom-n-Cheryl Posted April 4, 2007 #2 Share Posted April 4, 2007 I am happy to see that they were able to "make it right". :) Tom Link to comment Share on other sites More sharing options...
Wennfred Posted April 4, 2007 #3 Share Posted April 4, 2007 Just an update. I was one of 17 passengers left at the pier as Sensation sailed away because the Carnival Reps (and this has been confirmed) waited for a few late passengers and we arrived 10 min late at the pier. Anyway, the investigation is over and they have given me a full refund as well as a 3-day paid cruise. That was really nice. All I asked for is a refund, but the free cruise was a bonus. I had gotten in contact with another passenger and we were working together. She just emailed me and was offered the same. I have learned so much on this site, and when I choose to go on a cruise again I will definately get my info from here.Thanks Dee Hi Dee, thats so cool that Carnival was able to step up to the plate and handle business, Im sure there were a few people that probably lost their job due to making a messed up decision about when to leave for the ship. Lessons learned to both you and Carnival and all of us here at Cruise Critic, I know now to just jump on a cab and head out on our own if the bus is late. Fred Link to comment Share on other sites More sharing options...
big_duck Posted April 4, 2007 #4 Share Posted April 4, 2007 Congratulations, good news. Link to comment Share on other sites More sharing options...
Guest YesitDonna Posted April 4, 2007 #5 Share Posted April 4, 2007 I'm glad to hear it worked out and that you can take a 3 night cruise and relax from the stress of it all. FLY DOWN THE DAY BEFORE AND SLEEP AT THE PIER! LOL :eek: Link to comment Share on other sites More sharing options...
Sprocket Posted April 4, 2007 #6 Share Posted April 4, 2007 Thanks for posting your good news;) Nice to know Carnival looked after you, and hope you enjoy your free cruise. I've never used a cruise line's transfers from the airport to the ship before, but if I ever do, I have learned from your posts that being aggressively proactive just may get me to the ship on time. Link to comment Share on other sites More sharing options...
caribbean dreams Posted April 4, 2007 #7 Share Posted April 4, 2007 Glad everything worked out for you. Have a Great next Cruise;) Link to comment Share on other sites More sharing options...
bubbles1209 Posted April 4, 2007 #8 Share Posted April 4, 2007 I remember reading your post, and I'm very glad it worked out for you, congratulations! They should have made it up to you guys, and I'm glad they did. Hopefully, something this unfortunate won't happen again any time soon, glad to hear it worked out in a positive way for you. Bad experience for you, but good lesson for the rest of us here. Enjoy your free cruise:) Link to comment Share on other sites More sharing options...
S.S.Oceanlover Posted April 4, 2007 #9 Share Posted April 4, 2007 Just an update. I was one of 17 passengers left at the pier as Sensation sailed away because the Carnival Reps (and this has been confirmed) waited for a few late passengers and we arrived 10 min late at the pier. Anyway, the investigation is over and they have given me a full refund as well as a 3-day paid cruise. That was really nice. All I asked for is a refund, but the free cruise was a bonus. I had gotten in contact with another passenger and we were working together. She just emailed me and was offered the same. I have learned so much on this site, and when I choose to go on a cruise again I will definately get my info from here.Thanks Dee Congratulations on getting a positive resolution. Glad CCL came to their senses and stepped up to the plate.:) Bill Link to comment Share on other sites More sharing options...
tomko2 Posted April 4, 2007 #10 Share Posted April 4, 2007 Good stuff. Hopefully that refund covers your airfare as well. Link to comment Share on other sites More sharing options...
MamaParrotHead Posted April 4, 2007 #11 Share Posted April 4, 2007 I'm glad things worked out.:) Link to comment Share on other sites More sharing options...
PelicanBill Posted April 4, 2007 #12 Share Posted April 4, 2007 Always nice to hear when the cruise line makes it right. Thanks for coming back to tell us! Link to comment Share on other sites More sharing options...
steveNcindy Posted April 4, 2007 #13 Share Posted April 4, 2007 cdnprincess, glad that you were taken care of and it has been worked out for you. Link to comment Share on other sites More sharing options...
Hawaii697 Posted April 4, 2007 #14 Share Posted April 4, 2007 That is awesome news, congrats and enjoy your next sailing. Link to comment Share on other sites More sharing options...
Illinoisgal Posted April 4, 2007 #15 Share Posted April 4, 2007 That is so great. Im glad they took care of you, that was a bunch of BS in my opinion. Im also glad the people who didnt believe you when you 1st posted will see that things like this can happen Let us know about your future cruise so I can avoid it :D Just kidding, Just get there a day early so you can relax! Link to comment Share on other sites More sharing options...
vowsatsea Posted April 4, 2007 #16 Share Posted April 4, 2007 Glad to hear everything worked out for you. I wish every cruise line would be as helpful as Carnival was to you! Link to comment Share on other sites More sharing options...
taylor1293 Posted April 4, 2007 #17 Share Posted April 4, 2007 That's great news! I'm glad to hear they gave you a free cruise and your money back! Link to comment Share on other sites More sharing options...
crusinmama06 Posted April 4, 2007 #18 Share Posted April 4, 2007 Thanks for coming back to update us! That IS great news. Congrats! :D Link to comment Share on other sites More sharing options...
cdnprincess Posted April 4, 2007 Author #19 Share Posted April 4, 2007 Good stuff. Hopefully that refund covers your airfare as well. I purchase the airfare on my own and not through Carnival, so I did not expect that. I mean I did fly into Orlando so the plane tickets were used. Link to comment Share on other sites More sharing options...
SunnieD Posted April 4, 2007 #20 Share Posted April 4, 2007 Glad you got an extra bonus. Maybe you could do a back to back using the free one before or after, since you will already be in the neighborhood.:D Link to comment Share on other sites More sharing options...
Luanne Posted April 4, 2007 #21 Share Posted April 4, 2007 Dee, I'm glad you posted your update and that Carnival made it right. After reading your story, I told my husband that maybe we shouldn't have booked a carnival transport. I'm sure we will be fine but it makes a person nervous. We are going a distance too. We will be going from Ft Lauderadale to Miami. The difference is we are coming in the evening before, staying at an airport hotel, then go to the airport in the am and catch the bus so we should be on the first bus down to Miami. Anyway, that is how I see it it my dreams! Luanne Link to comment Share on other sites More sharing options...
Sealicker Posted April 4, 2007 #22 Share Posted April 4, 2007 :) :) Congrats!!!:) :) Link to comment Share on other sites More sharing options...
maddea20 Posted April 4, 2007 #23 Share Posted April 4, 2007 Just an update. I was one of 17 passengers left at the pier as Sensation sailed away because the Carnival Reps (and this has been confirmed) waited for a few late passengers and we arrived 10 min late at the pier. Anyway, the investigation is over and they have given me a full refund as well as a 3-day paid cruise. That was really nice. All I asked for is a refund, but the free cruise was a bonus. I had gotten in contact with another passenger and we were working together. She just emailed me and was offered the same. I have learned so much on this site, and when I choose to go on a cruise again I will definately get my info from here.Thanks Dee Yup I remember this story. So glad to hear that you received your refund. I'm glad you didn't listen to people who felt you wouldn't receive any compensation. Never hurts to try, never. Hope your going to be cruising again soon. Lata! Link to comment Share on other sites More sharing options...
Mikel1733 Posted April 4, 2007 #24 Share Posted April 4, 2007 I'm really happy Carnival took care of things for you. Of all the problems I've read about on CC yours bothered me as much as any. Hope you enjoy your cruise when you take it. Link to comment Share on other sites More sharing options...
truecruiser Posted April 4, 2007 #25 Share Posted April 4, 2007 Dee -- i am so glad this worked out. and, BTW, i'm still so sorry that you missed the cruise b/c of the reps and mears. what a mess. doubt this, but asking anyway...did they say anything about mear's actions in your case? Link to comment Share on other sites More sharing options...
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