RustaRoo Posted January 7, 2008 #1 Share Posted January 7, 2008 I will be in Aruba in March. When I click on the itinerary and tours available, a Jolly Roger Sail & Snorkel tour is listed. However, when I go, as a booked passenger, to select this particular tour on the shore excursions page - it is not listed. Has anyone had recent experience with this type of discrepancy? It has been my experience that when a tour is cancelled, it is clearly marked CANCELLED; this tour has just disappeared! Ideas? It may be worth a call to HAL I suppose for clarification. There, I likely answered my own question:D But I'd still appreciate hearing from anyone that may know further details - thanks! Link to comment Share on other sites More sharing options...
sail7seas Posted January 7, 2008 #2 Share Posted January 7, 2008 Is it possible it is sold out? Link to comment Share on other sites More sharing options...
RustaRoo Posted January 7, 2008 Author #3 Share Posted January 7, 2008 Is it possible it is sold out? That may be a consideration but it would still be listed as one of the options, I would think (but, hey, I've been known to be wrong before:p )! I've decided to call HAL in the a.m. and check it out. Link to comment Share on other sites More sharing options...
riz Posted January 7, 2008 #4 Share Posted January 7, 2008 Rustaroo - I have run into this a few times actually. When I go through excursions and find one I like ...when signed in to book it does not appear. When speaking to Shore Excursions I was told that not all excursions are offered on all sailings - whether it's a time issue, a date issue, sometimes if there are numerous ships in they cannot offer it to all lines as they haven't the space to accomodate passengers from all ships so only a few can offer it. I asked again and got the same answer from Shore Excursions desk when onboard as they usually have brochures for a lot of excursions and again the ones I wanted were there but the tour was not offered. Got the same answer. Interestingly ...I will be on the NCL Pearl next month and the same thing happened again (I guess I like to pick them :)). I contacted the company running the tour who gladly booked me into the excursion privately and said that it was not available to NCL as they were offering it to RCI that day. Link to comment Share on other sites More sharing options...
RuthC Posted January 7, 2008 #5 Share Posted January 7, 2008 Hi, Richard. Don't give up yet. I've seen it happen that a tour I wanted never appeared for on-line booking, but was available when I boarded. Haven't a clue why, but sometimes ya gets lucky. Have a(nother) great time! :D Link to comment Share on other sites More sharing options...
RustaRoo Posted January 7, 2008 Author #6 Share Posted January 7, 2008 When speaking to Shore Excursions I was told that not all excursions are offered on all sailings - whether it's a time issue, a date issue, sometimes if there are numerous ships in they cannot offer it to all lines as they haven't the space to accomodate passengers from all ships so only a few can offer it.Aha! Now that sounds very likely, as according to CruiseCal there are three ships in Aruba that day: Empress of the Seas, Veendam and Volendam. Thanks for this new - and helpful - information, Riz! Link to comment Share on other sites More sharing options...
RustaRoo Posted January 7, 2008 Author #7 Share Posted January 7, 2008 <snip>...sometimes ya gets lucky. :D Here's hopin'!!:p Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted January 7, 2008 #8 Share Posted January 7, 2008 We have found that to be the case many times. Tours listed for all ships for a particular port. Then when we went to book - a tour we were interested in wasn't listed for our sailing. We even hoped that it would be offered once we got on the ship - sometimes yes and sometimes no. Link to comment Share on other sites More sharing options...
prescottbob Posted January 7, 2008 #9 Share Posted January 7, 2008 Ahoy! We booked directly. They are very good at responding within 24 hours. Plus you get !0% off for booking on-line.Good Luck.Here's the site: http://www.jolly-pirates.com/ Bon Voyage and Good Health! Bob:) Link to comment Share on other sites More sharing options...
Harry1954 Posted January 7, 2008 #10 Share Posted January 7, 2008 why not have your TA run this down for you .. they generally know the HAL folks and get to the bottom of whatever is going on. harry Link to comment Share on other sites More sharing options...
RustaRoo Posted January 7, 2008 Author #11 Share Posted January 7, 2008 Thanks, everyone, for your responses. I've e-mailed Ship Services this morning for the definitive answer. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted January 7, 2008 #12 Share Posted January 7, 2008 Good luck - let us know what you find out. What ship will you be on in March? Link to comment Share on other sites More sharing options...
Jade13 Posted January 7, 2008 #13 Share Posted January 7, 2008 I will be in Aruba in March. When I click on the itinerary and tours available, a Jolly Roger Sail & Snorkel tour is listed. However, when I go, as a booked passenger, to select this particular tour on the shore excursions page - it is not listed. Has anyone had recent experience with this type of discrepancy? It has been my experience that when a tour is cancelled, it is clearly marked CANCELLED; this tour has just disappeared! Ideas? It may be worth a call to HAL I suppose for clarification. There, I likely answered my own question:D But I'd still appreciate hearing from anyone that may know further details - thanks! The itinerary page only shows all tours available, not all the tours available for your specific sailing. The only ones available to book are those when you log in as the passenger. Some are obvious like a dinner cruise when your port time ends at 2:00pm. Last year I wanted the all day tour in Tunis, was disappointed, called Shore Excursions who first said it was rarely offered and then said they had not finished their negotiations. By the time they did, I had booked a full day tour on my own for about half the price, had 8 others from CC ready to join and we added two more from the ship. One couple from Australia said it was the best tour they had had in their entire life (since the guide was able to find the rabbi who opened up the main Synagogue for us). I think you can book the sail tour on your own. Link to comment Share on other sites More sharing options...
RustaRoo Posted January 7, 2008 Author #14 Share Posted January 7, 2008 Good luck - let us know what you find out. What ship will you be on in March? That would be the first one of my count-down clocks :D Link to comment Share on other sites More sharing options...
RustaRoo Posted January 10, 2008 Author #15 Share Posted January 10, 2008 Good luck - let us know what you find out.HAL's response:Thank you for your inquiry regarding your shore excursions for your sailing with Holland America Line. Unfortunately, the Jolly Pirates Tour is not being offered for this date. All tours that we offer are on the booking screen. There are a host of other good tours that you may pick from. Hope you find one. So, I have booked another tour here, together with relatives with whom I'm traveling, and plan to do my snorkeling in Curacao. All's well that ends well. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted January 10, 2008 #16 Share Posted January 10, 2008 HAL's response:Thank you for your inquiry regarding your shore excursions for your sailing with Holland America Line. Unfortunately, the Jolly Pirates Tour is not being offered for this date. All tours that we offer are on the booking screen. There are a host of other good tours that you may pick from. Hope you find one. So, I have booked another tour here, together with relatives with whom I'm traveling, and plan to do my snorkeling in Curacao. All's well that ends well. Richard So sorry that you weren't able to get the tour you wanted. What tour did you decide to do? Yonnie Link to comment Share on other sites More sharing options...
RustaRoo Posted January 11, 2008 Author #17 Share Posted January 11, 2008 What tour did you decide to do? My cousin is in a wheelchair and his family chose the Aruba Town & Countryside tour - I opted to join them and am quite looking forward to it. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.