Purchase return success story

[Orator]

We usually read negative posts about returns, here is a positive. Recently returned from an Emerald cruise that included a visit to St. Thomas. DW pruchased a ring from Cardow that had a problem. Marty, the port shopping consultant,agreed that there was a problem and filled out a form. DW called the number on the form and was directed to Cardow. We returned the ring and they gave a prompt refund, no questions asked. Great service.

[kywildcatfanone]

That is good news. Yes, so often you hear about bad experiences, but kudo's to Princess for helping out in this situation!

 

Mike

[Orator]

Can't forget Joseph at Cardow. He was friendly and helpful.

[paul929207]

Thanks for the positive story.

[johnmik1]

We bought a tennis bracelet at Cardow in St Thomas and within two days five diamonds had fallen out and were lost.We went to the Princess shopping rep and she took it from us and returned it to Cardow the following week.It was then mailed to us after being repaired.Great customer service on Princess's part.