beta98beta Posted July 27, 2016 #1 Share Posted July 27, 2016 Do anyone have email addresses (or numbers you can call) when you have a complaint about how a PVP jacked up your reservation? I already have the CCL support email address but are their any others I can write too as well? Long story short, we have had a reservation for over 15 months on the Vista with reserved late dining. We moved from a spa to a Havana when one came open, he kept our dining reservation intact. my sisters son has two interior cabins in family harbor and wanted to move to one ocean view in family harbor. Instead of just moving one the rooms to an oceanview (like he did us) he cancelled both rooms and rebooked them causing them to lose their late dining reservation with the rest of us. his response is oh well move to anytime dining. Not acceptable. We intentionally booked so early so we could get late dining. We don't care for anytime dining especially when you have a group of 12. My sister is paying 12K for this cruise and his response is oh well... and please, I don't want to hear about of defense for carnival stuff. if he moved us to a different cabin with no issue he should have been able to move that one too. Or if he couldn't he should have alerted us they would lose the dining reservation. Bad customer service is bad customer service, period. Link to comment Share on other sites More sharing options...
Micahs Grandad Posted July 27, 2016 #2 Share Posted July 27, 2016 Are you sure that late dining is full? In our experience early and anytime get full and late is always open. Link to comment Share on other sites More sharing options...
stobe1 Posted July 27, 2016 #3 Share Posted July 27, 2016 (edited) My experience with any time dining is if you go late you always get right in and there are always plenty of tables. I'd reckon that you'd be ok even with such a large group. Edited July 27, 2016 by stobe1 Link to comment Share on other sites More sharing options...
cruizinisthebest Posted July 27, 2016 #4 Share Posted July 27, 2016 If you've already emailed, the only other thing I can suggest is calling and asking for a supervisor. If this just happened, they should be able to fix the dining situation. I'm like you, I don't do ATD. We like late. Not early. Not ATD. And if you booked in advance to get what you want, that shouldn't be affected because of a cabin switch. Perhaps the PVP isn't taking this seriously enough, which yes is bad customer service. I can tell you from experience that emailing CCLsupport has yielded great results for me with issues in the past. Stay on top of it. Good luck. Link to comment Share on other sites More sharing options...
beta98beta Posted July 27, 2016 Author #5 Share Posted July 27, 2016 .....Perhaps the PVP isn't taking this seriously enough, which yes is bad customer service. I can tell you from experience that emailing CCLsupport has yielded great results for me with issues in the past. Stay on top of it. Good luck. Cruzinisthebest, my feeling exactly. you should have seen the email he sent me this morning, no he is not taking it that seriously and I have another booking with him in January... sigh... My old PVP left and this one was assigned to us. My sister said from day one last year she didn't feel he was very experienced, now it seems she was correct. Link to comment Share on other sites More sharing options...
beta98beta Posted July 27, 2016 Author #6 Share Posted July 27, 2016 Are you sure that late dining is full? In our experience early and anytime get full and late is always open. yep, I know we usually book cruises only a few weeks in advance and are able to get it... strange indeed but its the vista so.. Link to comment Share on other sites More sharing options...
beta98beta Posted July 27, 2016 Author #7 Share Posted July 27, 2016 My experience with any time dining is if you go late you always get right in and there are always plenty of tables. I'd reckon that you'd be ok even with such a large group. We don't care for anytime dining. I don't know how it will be on the Vista but on the Dream they put you in the front dining room which we didn't like and we like having the same staff every night. Link to comment Share on other sites More sharing options...
stobe1 Posted July 27, 2016 #8 Share Posted July 27, 2016 We don't care for anytime dining. I don't know how it will be on the Vista but on the Dream they put you in the front dining room which we didn't like and we like having the same staff every night. Whatever blows your hair back!! Link to comment Share on other sites More sharing options...
Micahs Grandad Posted July 27, 2016 #9 Share Posted July 27, 2016 For future cruises suggest you ask friend for pvp recommendation. We have had ones left and the one we were assigned to seemed useless so asked around for a good one. Link to comment Share on other sites More sharing options...
CharlesKru Posted July 27, 2016 #10 Share Posted July 27, 2016 I second calling the main number, and instead of putting you PVP extension in press 0. when you get the random PVP that answers ask to speak to a supervisor. I had to do this once with my old PVP. She messed something up and did not seem to want to fix it. As others have also said, if your PVP leaves ask around. I left my old one on my own and went to a new one. He is awesome, and I am glad I did. I got the recommendation from a friend, and I have shared it with at least 20 people now.. Link to comment Share on other sites More sharing options...
isaiahsnana Posted July 27, 2016 #11 Share Posted July 27, 2016 If your reservations are linked, just call carnival and make sure they don't change all of you. They should change your family back to late dining with you since you are linked and you refuse to change! worked for us. Link to comment Share on other sites More sharing options...
Rare Tapi Posted July 27, 2016 #12 Share Posted July 27, 2016 Each PVP has a Sales Coach who is their direct supervisor. If you want someone to have a person to person talk with this PVP, call the PVP line and request to speak to the Sales Coach for your PVP. You can try other methods to get your reservations straightened out but if your goal is to have the PVP talked to, this will be the most effective way. Link to comment Share on other sites More sharing options...
asalligo Posted July 27, 2016 #13 Share Posted July 27, 2016 I would call back, late dining is the unwanted step child on every cruise and I have never seen it full. That is poor customer service though. Link to comment Share on other sites More sharing options...
Sparky2 Posted July 27, 2016 #14 Share Posted July 27, 2016 Each PVP has a Sales Coach who is their direct supervisor. If you want someone to have a person to person talk with this PVP, call the PVP line and request to speak to the Sales Coach for your PVP. You can try other methods to get your reservations straightened out but if your goal is to have the PVP talked to, this will be the most effective way. That's interesting to know. My new PVP is doing a fantastic job so have no complaints at this point. If I ever do have a problem, I hope I remember your solution. Link to comment Share on other sites More sharing options...
winddawn Posted July 28, 2016 #15 Share Posted July 28, 2016 Do anyone have email addresses (or numbers you can call) when you have a complaint about how a PVP jacked up your reservation? I already have the CCL support email address but are their any others I can write too as well? Long story short, we have had a reservation for over 15 months on the Vista with reserved late dining. We moved from a spa to a Havana when one came open, he kept our dining reservation intact. my sisters son has two interior cabins in family harbor and wanted to move to one ocean view in family harbor. Instead of just moving one the rooms to an oceanview (like he did us) he cancelled both rooms and rebooked them causing them to lose their late dining reservation with the rest of us. his response is oh well move to anytime dining. Not acceptable. We intentionally booked so early so we could get late dining. We don't care for anytime dining especially when you have a group of 12. My sister is paying 12K for this cruise and his response is oh well... and please, I don't want to hear about of defense for carnival stuff. if he moved us to a different cabin with no issue he should have been able to move that one too. Or if he couldn't he should have alerted us they would lose the dining reservation. Bad customer service is bad customer service, period. Try guestsolutionssupport@carnival.com Sorry this happened to you. Must be very frustrating. :-( Link to comment Share on other sites More sharing options...
tonit964 Posted July 28, 2016 #16 Share Posted July 28, 2016 (edited) Can't you just go onto Carnival.com, Manage My Cruise and change the dining option yourself there? I find it hard to believe ( not doubting you) that Late Dining is already full so far out. Usually Early and AT go first. ETA: I always book online myself so not sure how a PVP works. Edited July 28, 2016 by tonit964 Link to comment Share on other sites More sharing options...
Viesczy Posted July 28, 2016 #17 Share Posted July 28, 2016 First, that sucks it was lost. Have a contingency plan for if there truly isn't late dining available. I just tried a fake booking and there was no late dining available. Sorry! That'd steam my clams too!! Link to comment Share on other sites More sharing options...
hftmrock Posted July 28, 2016 #18 Share Posted July 28, 2016 We don't care for anytime dining. I don't know how it will be on the Vista but on the Dream they put you in the front dining room which we didn't like and we like having the same staff every night. not that this is helpful for your issue at the moment but be aware IF you ever have anytime dining that you can request the same staff every night with no issues. Didn't know if you knew this. Link to comment Share on other sites More sharing options...
CozGurl Posted July 28, 2016 #19 Share Posted July 28, 2016 Can you request a new PVP at anytime? That's what I'd do. I'm a sales manager and I'd never make a customer work with someone they didn't want to. Link to comment Share on other sites More sharing options...
Micahs Grandad Posted July 28, 2016 #20 Share Posted July 28, 2016 Can you request a new PVP at anytime? That's what I'd do. I'm a sales manager and I'd never make a customer work with someone they didn't want to. Yes you can. Link to comment Share on other sites More sharing options...
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