Looks like I need to postpone my trip and I'm inside the 45 days.

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#1
426 Posts
Joined Sep 2006
My mother in law just got word that she's terminal - doctors said that they can't pinpoint it but it could be 6 days or 6 weeks. So I really shouldn't go on my cruise in 32 days.

In looking at the cancellation policies, I lose 50% of the fare. I guess it will do me no good to call and ask if we can rebook at a later date without losing all that money. I don't have trip insurance.
#2
Northwest Georgia
5,965 Posts
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I'm so sorry about your mother! Prayers for you and your family.
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#3
Rochester, NY
537 Posts
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Sorry about your mil. It never hurts to ask carnival explaining your situation. Hey, you never know...
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#4
Maryland
2,041 Posts
Joined Sep 2009
Originally posted by bizeemom4
I guess it will do me no good to call and ask if we can rebook at a later date without losing all that money.
Why not? Worst they can say is no. Try and get a supervisor on the line.

Sorry about your mother in law.
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#5
North Wilkesboro, NC
687 Posts
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Sorry to hear about your MIL. Enjoy what time she has left.
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#6
193 Posts
Joined Feb 2011
If Carnival won't let you postpone, I suggest talking to your mother in law... Perhaps she would want you to go... (not sure about your husband going though) My father was in a situation similar to yours... My grandmother was going downhill and my brothers wedding came around... 1/2 way across the US... my grandma wanted him to be there... she actually died the same day as the wedding.. although it was very hard for my dad (family) we were where she wanted us to be.
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#7
Florida
18 Posts
Joined Jan 2010
I'm sorry to hear about your mother in law. In 2005 my brother in law unexpectedly passed away almost a month before a cruise me and my husband had booked. We had a group of 8 all family going with us. With the grief of losing him we debated canceling our trip we just weren't in the mood for fun. We called Carnival and explained the situation to them, they gave us a choice of re-booking later or completely refunding our cruise for all of us. We didn't have the trip insurance either. If I remember right we did have to provide proof of the death and that we were family. In the end we all decided not to cancel we felt we needed to get away and leave the pain at home for a few days.....easier said then done however!

When it comes to something like that Carnival seems or at least used to seem to be reasonable and understanding. It doesn't hurt to give them a call.
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#8
Columbia, SC
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Joined Jan 2010
I'm so sorry for you and your family. We never know how much time each of us has. Wishing you comfort and peace.
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#9
East Coast
6,277 Posts
Joined Mar 2013
For a situation like this, they may allow you to use it as a credit for another cruise as opposed to losing it all per the policy. Explain your situation. And my thoughts to you and your family. Stick close to one another. Life is truly precious.
#10
45 Posts
Joined Sep 2010
Last September, we were going on our long awaited Disney cruise. My mother fell sick 2 weeks before we were scheduled to leave. She urged us to go, and reluctantly we made the drive to Port Canaveral, Florida. The next morning (the day we were to board the ship) we woke up and my sister called and said my mom had gotten worse overnight. I called Disney Cruise Line and explained my situation and asked if we could Postpone (not cancel) our trip. They were EXTREMELY sympathetic and kind to me. They allowed me to "park" my cruise a whole year later and I could adjust the date when I found out what was going to happen with my mother. Needless to say, we were relieved!! This was a $6000 trip!! But more importantly, my mom was sick. She needed me!! I felt so guilty for even leaving her. We made the 12hr drive back home, and I was able to spend the last 2 weeks of my mothers life... Right by her side.
I said all of that to say this... I truly believe Carnival will attempt to assist you in any way that they can. Your MIL's doctor may have to fax over something to Carnival about her condition. (Thats what we had to do) If the person you speak to isn't sympathetic, ask to speak to a supervisor or hang up and call again!
The other thing to think about is if you DO go on the cruise, and something happens while you are sailing.... You would need to have a backup plan to come home. I often think of the time that i would have missed with my mom if I would have gotten on the ship that day. And I'm so very grateful that I didn't.
#11
Bradenton, FL
966 Posts
Joined Dec 2004
I am sorry for your MIL's diagnosis. It is awful to go through. Refunds/credits all depend upon which type of rate you booked under also. early savers are not refundable after final payment. My sister was diagnosed with terminal cancer and had to cancel about 6 weeks prior to sailing and lost all of her money on that trip. Fortunately she had another planned for 2months after that she was able to get a credit on and later used for her last cruise. If you don't have insurance then they don't make many exceptions.
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#12
426 Posts
Joined Sep 2006
Called and got an agent that said that she could move it without having to lose the 50%. She really didn't even need to hear the reasons why I needed to change the trip. THEN she found the same itinerary for next year and the whole thing would actually be $600 cheaper with a different rate code! I would have to pay the $100 admin fee unless she could find someone who would waive it for me. So while I'm on hold having her checking on whether or not the fee could be waived, I was disconnected.

I just called back and got someone else who said that there's no way that they can do anything without me losing the money. Sorry about your situation but that's the policy.

So NOW I am upset.
#13
K-Mart Cafe
1,423 Posts
Joined Nov 2012
Originally posted by bizeemom4
My mother in law just got word that she's terminal - doctors said that they can't pinpoint it but it could be 6 days or 6 weeks. So I really shouldn't go on my cruise in 32 days.

In looking at the cancellation policies, I lose 50% of the fare. I guess it will do me no good to call and ask if we can rebook at a later date without losing all that money. I don't have trip insurance.
You have my sympathies. A lot of them.

Btw my FIL’s rollercoaster ride with Lymphoma (got him finally) and my MIL’s rollercoaster ride with multiple strokes, it’s been over 3-years we’ve been able to do anything without thinking of them and/or their care. In and out of hospitals (2 hospitals gave him the boot), nursing homes, hospice care, home health care, it doesn’t seem to end. I’m guessing my parents will start the process once my MIL rollercoaster ride is over.

Hope I’m wrong but I’m not thinking positively Carnival will do much.

At this point, we just throw caution to the wind, go on a vacation, no insurance and pray for the best. Whatever happens happens.

Good luck
#14
Tacoma, Wa, USA
7,943 Posts
Joined Dec 2000
Originally posted by bizeemom4
Called and got an agent that said that she could move it without having to lose the 50%. She really didn't even need to hear the reasons why I needed to change the trip. THEN she found the same itinerary for next year and the whole thing would actually be $600 cheaper with a different rate code! I would have to pay the $100 admin fee unless she could find someone who would waive it for me. So while I'm on hold having her checking on whether or not the fee could be waived, I was disconnected.

I just called back and got someone else who said that there's no way that they can do anything without me losing the money. Sorry about your situation but that's the policy.

So NOW I am upset.
You definately have my sympathies.

This next part will sound cold hearted,,, but here goes..

Let us know how Carnival handles this. If they go outside policy,,, maybe I'll just have to call and cancel my insurance. Why should I pay insurance for things like this, if the cruiseline is going to waive policy anyway.
#15
Merced California
3,068 Posts
Joined Mar 2006
Originally posted by bizeemom4
Called and got an agent that said that she could move it without having to lose the 50%. She really didn't even need to hear the reasons why I needed to change the trip. THEN she found the same itinerary for next year and the whole thing would actually be $600 cheaper with a different rate code! I would have to pay the $100 admin fee unless she could find someone who would waive it for me. So while I'm on hold having her checking on whether or not the fee could be waived, I was disconnected.

I just called back and got someone else who said that there's no way that they can do anything without me losing the money. Sorry about your situation but that's the policy.

So NOW I am upset.

Call back and ask for a supervisor. If they say no, call back again and keep trying.
#16
Maryland
2,041 Posts
Joined Sep 2009
Originally posted by bizeemom4
Called and got an agent that said that she could move it without having to lose the 50%. She really didn't even need to hear the reasons why I needed to change the trip. THEN she found the same itinerary for next year and the whole thing would actually be $600 cheaper with a different rate code! I would have to pay the $100 admin fee unless she could find someone who would waive it for me. So while I'm on hold having her checking on whether or not the fee could be waived, I was disconnected.

I just called back and got someone else who said that there's no way that they can do anything without me losing the money. Sorry about your situation but that's the policy.

So NOW I am upset.
If you found one person who said they could do it, there's bound to be another one! Keep calling back until you find one. And tell them you are HAPPY to pay that $100 and not to put you on hold!
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#17
Aberdeen, North Carolina
393 Posts
Joined Feb 2012
Originally posted by bizeemom4
Called and got an agent that said that she could move it without having to lose the 50%. She really didn't even need to hear the reasons why I needed to change the trip. THEN she found the same itinerary for next year and the whole thing would actually be $600 cheaper with a different rate code! I would have to pay the $100 admin fee unless she could find someone who would waive it for me. So while I'm on hold having her checking on whether or not the fee could be waived, I was disconnected.

I just called back and got someone else who said that there's no way that they can do anything without me losing the money. Sorry about your situation but that's the policy.

So NOW I am upset.

Next time, first thing....get the persons name and give them your info so if you get disconnected you can get back in touch.
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#18
East Coast
6,277 Posts
Joined Mar 2013
Originally posted by afreetdragon
Next time, first thing....get the persons name and give them your info so if you get disconnected you can get back in touch.
Oh no you call back and ask for a supervisor. And get their name. Sounds like the second person was just a robot and wasn't interested in trying to offer anything besides the standard answer. Good luck.

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#19
Florida
2,418 Posts
Joined Jul 2009
Originally posted by mustardgirl
If Carnival won't let you postpone, I suggest talking to your mother in law... Perhaps she would want you to go... (not sure about your husband going though) My father was in a situation similar to yours... My grandmother was going downhill and my brothers wedding came around... 1/2 way across the US... my grandma wanted him to be there... she actually died the same day as the wedding.. although it was very hard for my dad (family) we were where she wanted us to be.
I agree. My uncle (who was in his eighties) recently passed away after an 18 month illness. He was confined to a hospital bed for the entire 18 months and was waiting to die. When he passed, it was a relief to the family that he was no longer suffering. My uncle's son (my cousin) had a daughter who had a vacation planned at the time of her grandfather's death. My cousin did not want his daughter to miss her trip and her grandfather wouldn't have either. So, she went on the trip, and my cousin arranged for the funeral to take place after she returned from her trip. It was a a decision that benefitted all involved. If a death is expected, in some ways, it may be less traumatic than a death that is sudden. In this case, there was not so much grieving, as there was relief that my uncle was in a better place and was no longer suffering. My cousin's daughter still got to go on her trip with her father's blessing, and a nice service for my uncle took place 7 days after his death when all immediate family attend.

I realize that this would not work for all families, but under the circumstances, delaying the funeral was the right thing to do after taking everything into consideration.
#20
Texas
4,521 Posts
Joined May 2000
Originally posted by bizeemom4
My mother in law just got word that she's terminal - doctors said that they can't pinpoint it but it could be 6 days or 6 weeks. So I really shouldn't go on my cruise in 32 days.

In looking at the cancellation policies, I lose 50% of the fare. I guess it will do me no good to call and ask if we can rebook at a later date without losing all that money. I don't have trip insurance.
Be very wary when the doctors say it could be 6 days or 6 months. I sometimes wonder if they have a clue.

My Mom was given 3 months to live because her congestive heart failure was so bad. She ended up living almost 5 years and I got to take her on a cruise each of those last years.

On the other hand in December 2011 my father's doctor told me that physically he was doing well and would last for at least a couple of years, so we went cruising the next month. He died a week after we got home from the cruise.