First, let me say that DH and I really enjoyed our first HAL cruise -- the food, the crew, the ship's layout, the itinerary -- we really had a good time celebrating our 17th anniversary on Noordam...except for one thing.
The big disappointment was the lack of a flushing toilet 8 out of 11 days (I'm including this morning as day 11). Yes, you read that correctly -- 8 days. Keep in mind this probably meant 2-3 attempts at using our toilet each day as we spent most of our time out of our cabin. Some of those times, the toilet would flush, but other times it would not...but we experienced a non-flushing toilet in our cabin at least one time on 8 different days. This is a BIG deal to us, and completely unacceptable.
Each time the toilet would not flush, we'd call the Front Office, they'd promptly have maintenance visit us, and they'd "fix" it. However, it was obviously never permanently fixed. On several occasions, after not being able to flush, my DH or I would go to a public restroom only to find THAT toilet not flushing either! There were days that maintenance visited us multiple times in one day! Since some of the public restrooms were also not flushing, it appeared the issue was more widespread than just our cabin or our deck.
The Front Office blamed it on someone on our deck who was flushing prohibited objects down their toilets, and that was clogging up the entire line. I don't buy it. If that was the case, it could have been unclogged and fixed. I came unglued after the 4th day of living with an outhouse in our cabin. The Front Office was extremely apologetic, and so was our fantastic cabin steward, but our toilet was never permanently fixed. Just this morning, I left a present for my husband (the toilet had worked both yesterday and Saturday, so I thought it was finally fixed), not realizing the toilet would not flush, and of course, he had to rush up a deck to a public restroom only to leave a nice present for someone there when the toilet wouldn't flush there either.
Please, tell me...is Noordam known for plumbing issues? Or, was this just our "lucky" cruise? I'm still beside myself thinking about it. Have any of you ever experienced this? A friend says this class is known for plumbing issues, but CC's search function seems to be down so I'm not able to search for past threads on this topic.
We'd love to sail HAL again, but if this is a known issue on Noordam and her sisters, we'll steer clear. Experiences please!
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