uktog

Not sure I can fully follow the previous post (please if you are able proofread!) but I understand that the Crew Fund via guest relations is the correct place to give any additional support not individual gifts. There are several unseen stars who are also affected. There may also be misinformation floating around about pay so I’d stay out of that conversation. It’s not for us to judge contracts and terms of employees without all the facts from both sides and if it was me I wouldn’t want my personal circumstances discussed by others

That’s why on any vessel regardless of what the real estate might be we do not head for bow or aft suites. It’s just not worth it. Far better to be towards midship even if it means a smaller room. Designers play on people’s ignorance with glorious photos from aft or bow balconies but a quick internet search reveals they are not the most desirable real estate on many ships

The impact on the staff morale will be immeasurable

Agree For most people it’s under 7% as they’re offering me the discount on a cruise that 18 months out so it’s nearer 4.5%

I think Azamara is really showing the world cruisers they care. It won’t be easy to pull off an appropriate and safe overland safari at this late stage but I’m sure they’re giving it their best shot.

Another guest also currently from Journey has confirmed $34.95 IS correct. Just need to clarify the first half of the cruise issue

I may or may not given our current circumstances and the lack of a decent rosé onboard. I commented because some might read it as all got 20%.

Only at Platinum. It’s 20% for discoverer plus 15% for discoverer and 10% for explorer

Thanks - wonder what rule applies when we get to Journey!! I tried to drink them dry of Botanist in Antarctica (for the purpose of warming me up you understand). It’s one of my favourites at home having discovered it visiting the distillery on the beautiful island of Islay

I just checked, you are correct however someone currently on Journey has posted a flyer elsewhere showing it at $39.95. They are also reporting you cannot upgrade in the second half of the cruise eg after day six of a twelve night It also seems that there is no decent rose on the ultimate upgrade on Journey 🙁

So you get the 10% or whatever off the $8?

You get one bag per 7 nights on all Azamara ships in a club continental suite. If you have a Le Club Voyage benefit that is added so on a recent cruise of 17 nights we had 4 bags

Whilst I accept change, I also expect good planning. Itineraries shouldn't be released until the cruise line is reasonably certain they can deliver it (accept Suez is a unique issue but this change had no connection to that. Its too easy for a provider to just say oh post Covid (lame excuse now Covid) you have to be ready for change. Had it been a change of port, that was acceptable, change of start date but still delivering the same number of nights onboard, possibly acceptable, but change start date, drop ports and still expect the customer to pay the same price for a reduced number of nights or cancel and also lose all the airfare they have paid independently, no that is not a change any customer should be expected to take on the chin. As it happens it was not even legal in some countries. In may case, my travel agent has been working on a resolution for us. Its not the holiday we planned but EJ have started to recognise their responsibilities.

There will be no passengers onboard Journey they all had their cruise cancelled, the same terms as you had in terms of losing the legs. You were fortunate to have the opportunity to stay onboard. Journey guests did not have that option

I just experiment and learned as I used it. I practised at home taking lots of random things before I first relied on it on holiday

They made the changes 2014-16

Unfortunately this happens again and again for non US guests in so many areas. Their IT department seems to struggle to learn lessons at times

Are you sure you haven’t got spoof information given the port you mentioned

@Homerody I totally get your post - there were indeed far too many chip away things than there should have been. If I strip out the itinerary and the Captains focus on delivering memorable elements in the Antarctic, this was not really the Azamara even of immediately post pandemic never mind the joys of the pre pandemic experience - however, it was a memorable trip

We’ve just done ours for Quest didn’t have those problems What is something to watch, the comment box about crew to recognise that comes very early is the only free form text box for the whole survey. If you read the question carefully it does also say “and any other comments you’d like to make”. It comes before you score dining entertainment etc. Therefore very skewed to only giving positive comments about named crew and if you are hoping to give constructive feedback on other things (positive or otherwise) you can easily miss that chance There should be an any other comments at the end so not well designed in my view

Thanks. It was a bit stressful No rest though, I’ve got to pack 5 weeks work into 3! It’s going to get “interesting”

Thanks And finally 72 hours late we are home - Buenos Aires was getting very boring though fascinating as always. We did see the impact of the hyper inflation first hand - ever morning when we went to the little "25 hour store" beside our hotel the price of water had gone up - we started at 650 pesos and ended our trip at 900. The increased cost of a can of Heineken in the hotel was even more significant - we watched them print and replace bar menus every evening. The car park excess was not cheap so that is certainly going to Lufthansa. But in our final thoughts - we are so glad we did this cruise - was it perfect - well can you even define perfect. Yes there were several things that could have been delivered better my Azamara but overall it was a great cruise. Are there signs of corner cutting on Azamara -- yes there are and that plus inconsistency remains a concern but we were happy enough to make another booking on board. Thanks to all the fellow passengers who made this voyage so memorable.

Thank you for asking. We all make crass calls at some time in our lives but the mark of a good director is to show contrition. I think the young lady has performance skills but there were several points along the way where she evidenced a lack of staff and customer engagement skills. Maybe I’m setting the bar too high but Eric, Darren and Martin in particular are always highly visible always on gangway duty every day and a disembarkation. That was just one example of what was missing here.

As I understand it, many on the world cruise, whilst disappointed at missing some stops, are recognising the situation and are very happy with how Azamara is handling it - words like extremely generous and way beyond what they needed to do were used on posts elsewhere. It’s been highlighted that with the future cruise credit they can pick up the missed ports and hopefully do a canal transit at a future date. African ports are irrelevant the cruise was never going there in the first place

Whether I’m onboard currently or not is irrelevant. There are also guests of individual legs affected and from the compensation you are being offered you are certainly not being screwed far from it. Technically Azamara in the current circumstances are only obliged to get the World cruisers to their final destination so rather than get emotional I would suggest you do as many others are and be very grateful for what you are being offered.