Mike Moore
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Everything posted by Mike Moore
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Can’t book excursions. My account frozen
Mike Moore replied to Pcryst's topic in Regent Seven Seas Cruises
We are working on doing just that. Close to finishing the work that will allow us to post a message alerting guests to the fact. -
That was actually an unrelated issue. As I’m out of office I wasn’t aware the reservations system was being temporarily taken offline as part of routine maintenance. It is back online now so you should be fine. My fault for not being aware of that but everyone should be good now.
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This problem should now be resolved. Apologies all!
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We are experiencing an issue and are actively looking into it. I’ll update this thread as soon as it’s resolved. Apologies for the inconvenience.
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Please send me an email to mmoore@rssc.com with your booking number. I’m out of office so won’t be able to assist until Monday, but happy to take a look at it for you at that time.
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Hi makai 7 - if you'll send me an email with your booking number I'll be happy to get an answer for you - mmoore@rssc.com
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We generally try to have them up about 30 days prior to the beginning of the cruise. A few mid-December voyages should be up in the next couple of days. From time to time we don't get confirmation for something from local officials, so need to publish them later than that. When they are published we simultaneously send out an email with the same information, so you and/or your travel agent should receive that information to save you from checking the page multiple times every day.
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If the PDF isn’t available it means that tours haven’t been finalized for the voyage yet. We make every effort to have that done 365 days before the cruise sails, but in some rare instances we can’t get them done by that date. I’ll try to get an update for you on Monday.
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Hi Lonedaddy - seems that from the other comments above this isn't an issue related to the website, but that the tours weren't actually loaded yet. Apologies that we miscommunicated that. And just as an FYI, my screen name is @Mike Moore to save whoever poor mikemoore is. 🙂
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We currently do not have a way to book multiple suites into the same excursion, so as others have noted above, best to coordinate that by doing so at the same time.
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Need IT help with Regent account
Mike Moore replied to Eager2Travel's topic in Regent Seven Seas Cruises
Happy to help! -
Need IT help with Regent account
Mike Moore replied to Eager2Travel's topic in Regent Seven Seas Cruises
Please send me an email with your details and I'll be happy to assist: mmoore@rssc.com -
If you'll send me an email with the details on your reservation and the reservation number of the friends you are trying to invite I'll be happy to look into it for you - mmoore@rssc.com.
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Shore Excursion Selection Process Questions
Mike Moore replied to pappy1022's topic in Regent Seven Seas Cruises
Hi @pappy1022 - yes, we have made significant improvements as of a few months ago to the backend, with numerous guests since that time commenting that it was vastly improved and what used to take a very long time and was a frustrating experience now being done in just a matter of minutes. You shouldn't have any issues on your iPad, but please comment to this thread should you experience any problems. After you log-in to My Account and add your booking (you can do that now if you haven't already" there will be a link to reserve shore excursions for your booking. -
New Cruise Detail Page on RSSC.com
Mike Moore replied to Mike Moore's topic in Regent Seven Seas Cruises
It's our pleasure to make your experience as enjoyable as possible, so thank you all for providing the valuable feedback! -
Online Checkin Will Not Accept State
Mike Moore replied to mrlevin's topic in Regent Seven Seas Cruises
Many thanks - we'll get that updated! -
Just an FYI that Inspire Diagnostics does allow you to do all members in your party at the same time so long as they all fit on the screen at once.
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To answer your hypothetical as best I can, if we had a cruise sailing roundtip Miami on September 8th, and the cruise did not go to any countries that required testing, guests that are vaccinated would not require any testing. As November 6th is the first cruise we operate roundtrip Miami, the above is purely hpyothetical, and quite possibly would change between now and 30 days prior to sailing, as requirements for Caribbean countries seem to be changing regularly.
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It depends on when you are sailing, what other countries the cruise goes to before you disembark, and when you reach those countries during the cruise - so there is no easy answer to your question. For that reason, we send out detailed instructions approximately 30 days prior to the cruise with all the latest requirements for both vaccination and testing.
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Contradicting Statements from Regent WRT COVID testing
Mike Moore replied to Portolan's topic in Regent Seven Seas Cruises
Good morning @Anchorbuoy - we should have those instructions out in the next couple of days - that email should have said "approximately 30 days" - not "at least", and subsequent messages have been updated. Apologies for the delay - occassionally with so many requirements changing so frequently, we need to hold instructions back for a sailing, and this is one of them while we await final word from the Canadian government.