Some blaring facts or nonfacts. Who was the tour operator?? Why weren't they mentioned in the article?? Did the tour operater try contacting the ship when they knew they were late?? If not, why?? I find it odd that only 2 people missed the ship if they were on an independent tour, especially on a bus!! I use a LOT of independent tours. They all guarantee on time arrival back to the ship, but we all know things happen. The tour operaters that I use also say that they would get us to the next port at no charge to us (Viator, Spain Day Tours, Get your Guide, Italy Tours, EU all have this guarantee). No tour operator wants to be known as the one that doesn't get you back on time and if they don't, get you to the next port--that's why the tour operator should be named! Another point is why didn't the family know earlier that their elderly parents were not on board yet???? I would have been in panic mode trying to reach them or the tour operator. Trying to garner sympathy for being elderly and without medicines and hearing aid batteries. That just doesn't fly--how can they be responsible, seasoned travelers and not bring these along. I never go anywhere (including the grocery store!) without backup hearing aid batteries--you never know when you might need one. I also would not let elderly parents on a tour in a foreign country (ANY foreign country) by themselves--again, anything can happen and they might not know how to respond or act in that situation (stroke, heart attack, fall, etc). Sorry--this is all on them and not NCL. You have to be responsible and a responsible traveler--the cruise does not revolve around you.