Princess definitely let you & your aunt down.
over the bill you are not responsible for.
Over keeping your aunt’s documents
Over not being able to put through payment to aunt’s on-board account
Over the luggage hassle
over having you in close contact to Covid + passéngers
over not being able to find you a hotel, BNB room. ( they did not put the effort in)
support crews are probably not trained, new to the job, understaffed
you would not be let into the hospital in Italy