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About Kate-AHF

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  1. We just sent the email to our TA canceling our October '20 Windstar voyage. For the pure and simple reason that, being high risk, I don't think traveling is a good idea until there is a vaccine. It's that simple.
  2. I should add that I am pretty sure that the Canadian Govt made that statement well before O canceled the cruise they were on, therefore, only FCC was in play with O at that time - the OP feels (and I have a lot of sympathy for that view) that because their own govt was telling them to do something, a refund, not FCC was warrented.
  3. I didn't get the impression that the OP, I've re-read the post three times. When the Canadian Govt issued a statement that people should cancel cruises in light of the pandemic, they did so, and requested a refund at that time. The post seems to indicate that it is just now that they've exhausted all the avenues they know of to obtain that refund. That's not requesting a do-over (as other posters on other threads have done)
  4. https://www.cruiseindustrynews.com/cruise-news/22702-nclh-announces-extension-of-voluntary-suspension-of-voyages.html May 10th. I could just scream.
  5. That is great news Roger - and thanks so much for posting.... where is the announcement?
  6. Found it. I use chrome. I opened explorer (been ages since I opened it), and found it in a bar at the top. There is an x to close the box, and I must have x-ed out the box in chrome on an earlier date. Mystery solved.
  7. I'ts just not showing that way on my desktop. It's way down at the bottom.
  8. I havee to say at this point, even just three days old, this policy sounds, at best: tone deaf and blind to facts, and at worse: moronic. While I continue to have empathy for most of the employees of O, it's time to bite the bullet, pull the plug through May, and just state up front it's going to be a while before the back office manages to process everyone's refund.
  9. If you go to the home page and scroll endlessly down to the bottom, in the tiny print under guest services you will find it under coronavirus statement.
  10. And poor Zaandam was just denied passage through the canal. It just never ends for those passengers.
  11. From the Cancellation assistance bot on the page I referenced above: ETCs can be applied to book a new ticket up to 12 months from the date it’s issued, for travel up to 24 months from the date the ETC is issued.ETCs can be used for travel on United and United Express operated flights only. FFCs must be used for travel within 12 months of the date your original ticket was issued.FFCs may be applied towards any United, United Express, or Star Alliance partner operated flights. Additionally, they must be applied to the traveler(s) on the original itinerary. Text from the email containing my ETC: An electronic travel certificate is attached to this email. The certificate may be used for travel on flights operated by United® as well as United Express® flights, and is valid for one year from the original date of issue, unless otherwise noted. AND On the ETC certificate itself, the issue date is listed as 26MAR2020 and the Expiration Date is listed as 26MAR2021 Hope that helps.
  12. Flatbush Flyer mentioned United and ETC's in a post. I responded with my experience. End of story.
  13. Future Flight Credit. The whole "miles" thing is over my head (and my pay grade - we just don't fly enough), so I can't say this is a change in policy on miles re-deposit - or an another option.
  14. Must be used 1 year from cancel date. If you booked with miles (which I did not) you can get an FFC, to be used within one year, AND it's good for codeshare, which ETC is not. I honestly can't remember what came when once I logged on and clicked "Cancel my trip". Here's a good resource that has a link for the travel bot (which you won't need, but others might 🙂 ) https://www.united.com/ual/en/us/fly/travel/notices.html
  15. On bizclass United tix, purchased 2/6/20, I canceled online yesterday for ETC in the full amount. And if there are questions, they've built a good bot.
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