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Another problem with filing the dispute is that you now have two avenues in process with different parts of the company. Escalate with the executive team first and if that doesn't resolve the problem, contact your credit card company. Others are correct that disputing the later charge is just flat-out wrong (the wrong amount as well as the wrong tactic). It was a direct purchase by the cardholder with the airline and would punish the airline for a refund owed by someone else entirely. That is morally wrong in addition to opening a bigger can of worms of creating more work for everyone involved, including the OP, for absolutely no reason as it will be denied. Some vendors will blacklist you if you do chargebacks that are not warranted. The credit card wants the customer to have worked with the vendor to resolve the issue before getting them involved. In this case, the OP has done that and is already being promised a refund but needs someone to push it through on X's end, which will likely happen with contact with the executive team.

Maybe they will put a listing in the daily paper? I would ask if they would. If not, there is also usually an activities board where you can list the event and people who check it know it's going to happen.

I've done the light rail with full-size bags. Easy if you don't have mobility issues. I also found it fast & predictable (no traffic worries) in addition to it being cheaper. I've stayed at both of the Fairmont hotels that are right by the Pan Pacific. It's a very short walk from the train station to any of the hotels in that area.

Could contact special needs department and discuss, too, especially if this is a recommendation from your doctor. https://www.celebritycruises.com/special-needs/accessibility

I noted the similarity with adding additional tips for drinks. The bartender is getting whatever percent per drink already. Those additional tips beyond that would be over tipping. Fine if you want to do that. Not fine if that becomes the expectation (or worse--people calling you cheap because you don't want to pay a 40-50% gratuity on every drink ordered).

Some people will tip extra on drinks that have already had a tip paid. That doesn't mean it's required. To ridicule another poster for daring to ask the question in that or any other context is where I have a problem with your tone as it comes across as bullying.

And I (and obviously others) do not read it that way. The question is whether or not room service is already covered under the portion that goes to "dining services." I happen to agree that it doesn't, but that doesn't mean it's not confusing.

This is only your opinion. Not to be confused with others' opinions. I would suggest you revisit the tone you're taking in this.

The rude hyperbole over others' confusion regarding who is included in the prepaid gratuity pool is over the top. X could very easily clarify who is and who is not already covered to lessen the confusion.

You said this on the last thread someone asked this question and a bunch of people challenged your assertion but you never replied again. Why do you think this is no longer allowed?

I empathize with your situation, but I think it's unreasonable to expect them to make an exception. Otherwise, everyone who wanted to cancel would just use that as an excuse. Documentation issues are typically ones where travel providers have traditionally shown very little leniency. I suspect if you contact the executive office with proof of the passport status the week of the cruise, they might bend the rules to let you move it to another date, but then again how will they know how far out it will be safe to move you to? I find it unreasonable for you to expect them to do that this far out. Your passport may very well come before then or there may be other avenues for you to pursue to get it expedited that you haven't yet taken. I don't think this would be any different with any other cruise company. A bit odd to expect an unaffiliated party to automatically "help" you when the issue is not theirs, especially if they're having to rely solely on what you're saying during a phone call.

Here is a FAQ from CBP's website. They have a phone number in addition to web resources. https://help.cbp.gov/s/article/Article-3668?language=en_US

HAL's Half Moon Cay is excellent, especially if yours is the only ship there that day. I do wish Celebrity had a competing product. They tried with Labadee but that apparently wasn't very popular.

I was just getting into cruising in 2015 and that was the year of several changes at X. https://web.archive.org/web/20150921202949/http://www.cruisecritic.com/news/news.cfm?ID=6537

The fee was rolled out back in 2015.

I worked at a few hotels during and right after college (30 years ago) and there were many times that items that were "lost" were found in the hotel room. Every place I worked did a room search when someone alleged theft. Some people were running scams but most had just misplaced the item somewhere they didn't look.

Can't they be useful while also being tacky?

Very sorry for your loss. Don was a great resource here, and his helpful nature came through in his many posts over the years. Will be keeping you and your family in my thoughts.

The printed policy on Celebrity's website is only unclear if you refuse to believe it. It covers a range of possibilities. The only thing to really know is that there is no true "formal" night that involves gowns and tuxes for everyone.

I would wait until a few cruises have happened before worrying about what the requirements will be at the end of the season. The one agent who said the protocols are not out was the closest to the truth...until ships start sailing and people have real world experiences, it's all pretty much theoretical. And of course the protocols can change at any time, so I think you're just getting yourself worked up over something that is still very much in flux.

I'd be curious if the President's office would even deal with anyone but the TA since Celebrity is paying the TA to service the reservation (the regular agents will not discuss such things if you book with a TA). I think this is why the TA is offering to sweeten the deal a little in order to keep the reservation...they lose the commission if OP cancels + they know they don't really have a leg to stand on because they didn't book/confirm what the OP requested. From X's perspective, the OP has a room booked at a certain level, so it doesn't make much sense to give a premium upgrade for free if they have people who will book it at full price. Bottom line is that it pays to be diligent by confirming that everything in writing matches your expectations at the time it happens. If the TA gave you something in writing that says you have a balcony and it turns out you do not, then you have a stronger case with getting more out of the TA. I think it's the TA's managers you will end up having to deal with rather than any manager at X.