The Concierge only walked you off the ship after the self-depart (those who carry their luggage off) finished. On Harmony in August, Suites and Pinnacles got the 7:30 slot and if you were in a suite and wanted the Concierge to walk you off, you met at the Bionic Bar. There were 3 time slots for Concierge accompanied walk - off: 7:30 am, 8 am, and 8:30 am. All of our luggage was in the Pinnacle/Suite area. Very easy process.