poohdreaming

5 hours ago, seaman11 said:

when is the fcc supposed to hit for sept cruises that were canceled? thx 

The 125% should already be in your account and you should have gotten an email.

I got an email this morning from NCL.

For the FCC on what you paid - should be in the account by June 26th and I hope so.

It does not include the insurance. The insurance would be another separate credit.

July 6th to request for a refund, link would be active at 9 am EST.

What hallux mentioned is true. FCCs for all cruisers, it is auto added back to the account.

If you want a refund, you need to click on the link on 07/06 when it is active at 9 am I believe.

Well those that cancelled under the Peace of Mind policy before NCL cancelled cruises, it was only FCC allowed.

Sammee - Good luck with the credit card dispute.

Poffles - It might be 90 days after the cruise day? If so, you should get a refund some times next week.

No one know how NCL does their refunds. Good luck.

Yes Heather. Rebooked cruise for September is now cancelled by NCL.

NCL said no request for a refund til July 6th, 9 am.

I do not think I will plan on calling the Casino @ Sea department to see if they would allow another rebooking cruise.

With the Covid-19, no one know when these cruises will be able to move on or to start cruising again.

If able to cruise again in November or December, it still risky - social distant, might have to wear a mask, etc.

I am now more interested in getting a refund.

However, I do not know if the refund is only for the new rebooked cruise that was cancelled.

Wondered if they will refund the whole thing (March + Sept).

Good luck to you.

Please post / let us know if you are able to rebook another cruise.

It depends on the port / the clearing of custom and if you have a shore excursion. If you have a shore excursion lined up, you are given priority to be off the cruise ship. It does not take long to get off. You would be gather at a meeting point on the cruise ship. Your shore excursion ticket will mention where the meeting point is. If you do not have a shore excursion, then you would either line up waiting to get off at a deck that is mentioned or you just walk off when certain times (no line up) after docking.

Hello new poster, welcome to CC. If you cancelled the cruise on your own under the peace of mind policy, then only FCCs. If you did not do anything, NCL cancelled the cruise - you get the option of doing a total refund back to the payment method you paid with. The link is on the site for a refund, but it is only if NCL cancelled it, not by you. When you called back in March, did you already cancelled this May cruise? If you chosen to cancelled it, at least you had the "peace of mind".

It will never be the same anymore. Even if there is a vaccine for it, no 100% chance saying you are not going to get it. Same thing with the flu. Heard on the news that it will come back in the same season as the flu. So if this is true, then this Winter - more people will be getting it. Taking temperatures will not do anything. If a person does not show any symptoms, s/he can board the ship and can give it to many cruisers. This is why this virus is dangerous. One of the main reasons for lock down in homes right now is because they do not want to flood the hospital beds. 

I believe it mean you have to book a cruise using those FCCs before they expire.

10 minutes ago, lsmommy said:

I got an email saying my account was credited from NCL but I had booked through a travel agent.  Do I need to book through the travel agent to access the credit or should I see it somewhere under my account?

 

You would be able to see all credit and coupons on your NCL account. When you login, click on your account. It is all listed under: "My Coupons and Credits"

At this point, I do not think you can request a refund if you already accepted the FCC.

You can call NCL directly or call your PCC to ask.

You should only rebook a cruise only when you have all your FCCs & credits in your account.

If $5,200 is all the FCCs you are getting back into your account, I believe you have 360 days to book a new cruise to use it before this FCC expired.

Since you said the reservation is off, is it still possible to keep it?

I would call NCL if you still want to go on that booked cruise or solve the problem.

You have some options here:

1.) Pay the deposit using your FCC, not the full payment if you still want this cabin type / cruise.

Since you did not pay the full payment, you can wait to see if the cruise price would goes down later on.

2.) The next option would be selecting another type of cabin on the same cruise if the "Haven" suite is costly.

Best wishes and luck to you!

Dinner: Chicken Parm

Dessert - Cookie Dough Ice Cream w/ Chocolate Sauce along with hot coffee

20 minutes ago, Susandt said:

Where in your acct can u see it’s refunded?  I got email 10 days ago it’s coming back but last time I checked acct it wasn’t there

Under your account, "My Coupons and Credits". It will show the FCC listed, another line for insurance FCC, and other like Cruise Next Certificates.

10 hours ago, Hquilter said:

We are having an FCC nightmare.  We originally booked with a girlfriend, three of us sharing a large cabin and celebrating my daughter's college grad (no graduation now but I digress).  My daughter and I took the FCC because NCL insisted our cruise would never be canceled (it was a May 16 sailing, they'll probably cancel any day) and we DID get a much better deal, including all the FAS offers despite an inside cabin, AND free airfare, which is now off the table.  So far so good.  However once NCL processed the FCC they gave me ALL of the FCC, and none (well, $400) to my girlfriend, because they gave the FCC "as the cabin costs were," NOT as the PAYMENTS had been made.  We have gone way up the chain and as it stands NCL are refusing to move any of "my" FCC to my girlfriend.  As it stands now I will be stuck with $2900 FCC and have to pay my girlfriend that money.  YES I will cruise again but I would never have loaned NCL $3k and this is not the time to be spending savings to make my girlfriend whole.  Any advice for me?

That's strange. NCL split FCCs among all passengers listed on the reservation. If you needed to transfer some FCCs to your girlfriend that was also listed on the reservation, you should call NCL directly again or to your TA if you did not booked directly with NCL.

17 hours ago, cruiservictor said:

Funny - we were booked on the same April 18 cruise as you.  We got our FCC's as they promised on April 3, but are still waiting for the 2 Cruise Next deposits to be credited back.  (The FCC was correct except it did not include the insurance.  Giving NCL a week or so to see if they fix things before having our TA call them.)

For the insurance, NCL said by 04/10/20. However, the credit was posted today under my account.

8 minutes ago, cruisekitty22 said:

I have a 2 specialty dining offers with my  cruise.  Between the following restaurants which ones are the best?  Cagneys, Ocean Blue, Onda by Scarpetta?   I dont want to waste the 2 free meals on a "ok" restaurant. I know we are eating at LeBistro for sure.  Would you use your specialty dining on Texas  Barbecue Q restaurant?

I would choose: Le Bistro, Cagneys and Onda.

I heard Onda have good reviews and most cruisers liked their food. This replaced La Cucina.

Not a chance. Most states in the U.S are in the peak of the virus right now and into May.

Other cruise lines cancelled cruises til the middle of May.

NCL will extend their cancellations.

19 minutes ago, djkolp said:

 

 

I would call Norwegian customer service regarding your question about refunds. I chose to take the future cruise credit for my April 19, 2020 11 day cruise and I"m now regretting it. The original notification regarding cancelled cruises only applied to cruises booked up to April 11. I jumped on the credit offer only to find incredibly inflated prices for cruises in all of 2021. My cancelled cruise sails just once in December 2021, and is almost twice what I paid for the same ship and cabin selection. I paid $6,438 for 2 guests in an aft penthouse suite on the Pearl. That same cabin for 2 guests now lists for $16,838 which they then mark down to $9,430. 

I realize it's a very difficult time for Norwegian Cruise Lines, but if I were you I would take the full cash refund. The future cruise credit, along with the reduced cruise selections, will leave you very disappointed.

I know you mentioned that you chosen for the FCCs, but could you then fill out the form to get for refunds since you regretted it?

Well, the supply and demand will change. Cruise prices would be shown as higher right now, but once cruises start back up, these prices can change.

It is wise to get a refund back as FCCs is use it or lose it and for some cruisers - they would not be able to use the whole value of FCCs amount.

1 hour ago, pandncruisers said:

What phone number are you calling for this information, we have a certificate from Harrah's that we used on a cruise for 04/12/20 that was cancelled and  we are hoping to use the certificate now for one of our cruise in 01/2021

I'm from the U.S. and I called NCL CAS #: 1-877-752-9625

I took the FCC, but no 20% or extra FCCs as I cancelled before NCL did.

FCC emails are given to everyone. If you wanted a refund, then go to the site to fill out the refund form. Did you do that yet? These refunds would take at least 90 days.

56 minutes ago, egurbi said:

I've read on this Board one instance of how a land based casino certificate was handled by CAS for a cancelled cruise, but that was some time ago. 

 

I am now in that same boat as I was using a casino certificate for a cruise embarking on May 10th.  Can others who are similarly situated please share their experiences with CAS?  I would be very grateful.  Most interested in how they are treating the casino certificate/are they honoring it even if it is long past expiration/and for how long?  Thank you.

As your cruise is cancelled by NCL, if you selected for the FCCs, NCL said you would get a 125% of FCC and any other extra FCCs. FCCs are split among all passengers listed. If you want a refund, that would take at least 90 days. As for the FCCs, at least 7-10 business days.

You can call NCL CAS telephone # from Monday to Friday. They would be able to help you in regards to any questions you have.

For me, they told me that I can select any cruises up to 9 days (besides Alaska, Hawaii, Europe), but must sail by Sept. 30, 2020

100% bet that NCL will cancel - other cruise lines cancelled til the middle of May.

31 minutes ago, seaman11 said:

today i got Future cruise credit, however it seems i only got half, (they may split it between passengers?)  how do i access the other half? and the bonus says i cant use it for taxs and port fees?  very confusing.  smh 

Yes, they split the FCCs among all passengers listed.

In order to access the other person FCC - you need to create an account for them if they do not have an account yet.

If you do not want any FCCs and wanted a refund - you would need to fill out the refund form.

NCL said it would take at least 90 days.

Sorry, I did not pay attention to the part where you wrote that you requested a credit card refund. In this case, NCL said at least 90 days for a refund. A lot of topic / threads about this - 90 days a long wait.

I am a little confused. Didnt NCL cancelled those cruises including your? If so, NCL cancelled your cruise and you did not cancelled it under the Peace of Mind Policy.

Others that have a CAS comped cruise that cancelled by NCL is also waiting for their FCC email / FCC amount to show up in their account. Some think that it have to do with when cruise was cancelled. On NCL website, it said at least 7 business days.