poohdreaming

6 hours ago, Sand and Seas said:

Were you on a CAS comped cruise?

 

We still haven't received any emails from NCL for our cancelled 4/5 cruise.  I'm glad to see this email, but why aren't they sending it to all of us?

Others on my cruise booked through other channels have already received their FCC email and Cruise Next Deposits back.  Our booking was through CAS and we haven't received any FCC emails plus still waiting for our CN deposits to show up on MYNCL.

Yes, a CAS comped cruise but I cancelled the cruise under the Peace of Mind Policy.

NCL also refunded the dining serv gratuity back to my credit card before I call to cancel and before they cancel the cruise.

I was surprised of this small refund.

Is your FCC already in your and your husband account in myNCL?

If FCC is already shown up, you should then be able to use it along with the cruise next voucher for the new booking.

From NCL Peace of Mind Policy:

Updated 03/30/2020    Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of all sailings across our fleet through May 10, 2020 and plan to relaunch cruise operations with embarkations beginning May 11, 2020. We are thinking of each and every one of you, and together we will return to our favorite place — the ocean, stronger than ever.

Guests who were booked on suspended cruises will automatically receive a 125% or 150% refund of their cruise fare in the form of a Future Cruise Credit which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022. Future Cruise Credits will be applied to your account by April 1, 2020.

We’re also giving an additional 20% discount when you book by April 14, 2020 using your Future Cruise Credit on cruises embarking July 1, 2020 - December 31, 2022! This discount will be automatically applied when you book online.

Guests who do not prefer to take advantage of a future cruise credit will receive a refund to be payable after 90 days from completion of the Refund Form below. Refund requests must be submitted by April 27, 2020 for all suspended sailings.

Please note that if your suspended sailing was scheduled to embark between April 12 - May 10, 2020, you will not be able to request your refund through this form until April 13, 2020.

Just got an email from NCL - the email said insurance will be in FCC if you purchased the NCL book safe standard or the platinum plan.

TP FCC LETTER.pdf

1 hour ago, backtodavis said:

So question...first time dealing with FCC. I know the insurance is not included, but what about the admin fee? I want to rebook. Would I have to pay that again if I rebook and it’s not included with the FCC? What would I get in FCC? 

Your FCC base on this is: $957.46 - $70.00 = $887.46

I do not know if you cancelled the cruise yourself with the peace of mind policy or NCL cancelled your cruise.

If you cancelled the cruise yourself - you wont get the extra FCC.

If NCL cancelled your cruise, you would get either the extra 150% or the 125% FCC - this depends on the date of your cruise. 

Along with other things.

NCL will email you (all guests listed on the cruise) the FCC and later on FCC will show up in your myNCL account.

As for the Admin Fees - yes you would need to pay it again and it would be a different amount when you re-book another CAS cruise.

Someone mentioned that you do not need to pay a deposit for the new booking.

Or you can wait for the FCC to show up in your account to then decide to use it to pay for the new booking.

NCL said at least 7 business days after the cruise was cancelled.

You would get an email about your FCC total and then later on FCC would show up in your myNCL account.

If your son cruised with NCL before, then he should already have a latitude account.

If he does not, then you or your son can sign up for one.

As for the FCC, it does not go directly to the person that paid for the cruise but to all people listed on that cabin.

You are not the only one that have this problem. Many people decided to request for the full refund by filling out the form because of this reason.

In reply to your question on how quickly - as soon as NCL put those FCC into your account on NCL.

NCL said at least 7 business days for the FCC to show up after the day you cancelled or they cancelled the cruise.

1 hour ago, cachouonacruise said:

I have just received our FCC for our March 14, 2020 cruise. We met the Peace of mind scenario; however I am upset about the outcome.

 

The pandemic was officially declared by WHO on March 11, which is also the day that President Trump announced flight restrictions from Europe.

 

We cancelled on March 12 AM taking into account the flow of bad news, local and international. 

 

The cruise was cancelled by NCL on March 13. (Had we not cancelled, we would have learned about the cruise cancellation on our way to Hawaï.

 

The FCC issued by NCL was divided by passenger. In my case, it did not include the prepaid Internet.

 

Furthermore, we prepaid for shore excursions, for gratuities and for beverage gratuities taxes and fees,

 

I appreciate the FCC for the cabin cost. For this, I am thankful.

 

I am really upset that shore excursions cancelled more than 48 hours before the excursions are not seemingly refunded. ( I thought it was NCL policy, at the time of buying these excursions. It was the reason to use NCL excursions versus other private  provider). The cost of excursions seems to be included in FCC instead.

 

I am also upset that prepaid gratuities and gratuities in beverage package are not refunded. (Only included in FCC).

 

It would have been our first cruise with NCL and I was really looking forward to it. Strangely, we booked this cruise due to Celebrity cancelling our Asian cruise on February, for the same date. Celebrity refunded 100%.

 

In short, I expected a FCC for the basic cost of the cruise based on Peace of mind program. I am very disappointed that NCL is not refunding the rest, based on company policy at the time of purchase.

 

M trust in NCL is shattered.

 

Did you look at your credit card statement to see if there was a small refund?

Like for the prepaid gratuities for the beverage package?

Yes, NCL did mentioned that the shore excursion credits, prepaid gratuities will be in FCC as well as the cruise fare.

Some cruisers said they called NCL to remove prepaid items and was successful before they decided to cancel all cruises.

One of the articles mentioned that crews that were already on ships - they are staying onboard to clean or just be in their room.

Encore, the Bliss - if they will still sail out of NYC when this virus / when everything is calm down if ever.

57 minutes ago, poffles said:

 

Where did you find this detail? Is this from the March 10th implemented 'Peace of Mind'?  I can't seem to find any such detail on the current March 13th 'options' for cancelled cruises and wondered if there might be any difference at all in this breakdown between the two. I did see the one for 'Peace of Mind'.

It is in 2 places. Yes, one of the places is in the Peace of Mindy Policy and then the 2nd one is under there FAQ section.

For March 13th letter - I do not know if it will be the same.

https://www.ncl.com/cruise-faq/what-costs-are-included-future-cruise-credit-fcc

1 hour ago, tumblew467 said:

I am so confused here maybe someone can shed some light on this. I booked directly thru CAS took the room they gave me and then upgraded to the haven. (I did not have a land based casino cert)  So If I want the FCC I am assuming the admin fee, casino upgrade fee, and gov tax/port fees are put in that FCC that is now 125%.  I am looking at my confirmation guest copy for the cruise that was to be march 29th and now canceled. I prepaid the DSC and Bev sev charge so does that get included in the FCC as well? Now we purchased a 3 dining plan and a water pkg as well. where does that go since that falls under amenities?

The other thing is that there are 4 of us on the reservation. The 3rd and 4th bought the dining.  thanks

Yes, everything that you paid besides the insurance - all these will be in FCC.

The following will be applied to the FCC:

• Cruise fare and taxes
  • Including any winning Upgrade Advantage payments.
• Flight arrangements booked through Norwegian Cruise Line.
• Hotel and CruiseTour packages purchased through Norwegian Cruise Line.
• Shore Excursions booked and pre-paid through Norwegian Cruise Line
• Prepaid service charges
• Beverage or Dining gratuities (if part of FAS Promotion selection)
• Essentials Travel Protection

What is not included in the future cruise credit (FCC) or refund?

NCL website just updated with this letter:

Last Updated: March 13, 2020, 6:00pm EST

A Letter from Norwegian Cruise Line President and CEO Harry Sommer

At Norwegian Cruise Line, we put our guests first, and today is no different.

Given the current health environment, I'd like to share an important update about Norwegian Cruise Line’s response to COVID-19. With the virus impacting communities around the globe, we have decided after collaboration with federal officials to voluntarily suspend cruise voyages across our fleet, effective immediately. This action is in effect for voyages with embarkation dates from March 13 to April 11, 2020. We will plan to recommence and operate with embarkations beginning April 12, 2020.

As I have said many times before, the health, safety and well-being of our guests and crew is our highest priority. While we have not had any confirmed cases across our 17-ship fleet and are taking this measure in an abundance of caution, we felt it necessary to do our part. Working closely and in partnership with local, state, federal and global agencies, we are committed to taking all appropriate steps and actions to combat the spread of COVID-19.

Voyages that are underway will conclude and guests will be disembarked as soon as possible and assisted with travel arrangements. Other impacted guests and travel partners will be contacted with specific details shortly. However, in the meantime, please note that we will provide guests with future cruise credit and refund options. Please note:

• Guests who are booked on voyages with embarkation dates from March 13 to March 17, 2020 are asked to contact their travel professional or contact us for more information.
  Guests will receive a 150% refund of the fare paid in the form of a future cruise credit, which can be applied toward any cruise through December 31, 2022.
• Guests who are booked on voyages with embarkation dates from March 18 to April 11, 2020 are asked to contact their travel professional or contact us for more information.
  Guests will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022.

Guests who do not want to avail themselves of the future cruise credit will receive a 100% refund of the fare paid reimbursed to the original form of payment within 90 days of completing the request form on this page which will be made available beginning March 23, 2020. We ask guests to wait to contact us regarding any refund until after March 23, 2020 as our reservation system will allow us to accommodate their requests at that time.

We are incredibly appreciative of your loyalty and trust in allowing us to welcome you aboard our amazing ships. We remain dedicated to providing our guests with the best travel experiences across the globe, and we look forward to welcoming you aboard very soon.

Harry

--------

The safety, security and well-being of our guests and crew is our number one priority. We have implemented several preventative measures – the strictest out there – due to growing concerns regarding COVID-19 infections. We will continue to consult with The World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC) and take additional preventative actions as deemed necessary.

We apologize for the inconvenience to any guests affected by these new measures which have been put in place to ensure the safety, health and well-being of all our guests and crew members.

6 minutes ago, mnsweeps said:

where did you get the 90 days info? My TA told 7 to 14 working days..

You didnt read the article?:

"Guests who are currently booked on voyages with embarkation dates from March 13 to April 11, 2020 on Norwegian Cruise Line, Oceania Cruises or Regent Seven Seas Cruises are asked to contact their travel agent or the cruise line for more information. All guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022. For guests who wish to not avail themselves of the 125% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of guests’ request. Travel partner commissions on canceled cruises will be protected as per normal policy."

When is this cruise? I hope it not anytime soon or this year (2020).

But to answer your question - please research shore excursions. NCL shore excursions are usually more expensive.

Some would use NCL shore excursions if they have shore excursions credits or discounts, the other reason is because they are guaranteed that the ship will wait if getting back to the ship late from the shore excursion and a shore excursion that no other tour operators have but only NCL.

26 minutes ago, crooz4fun said:

Not sure who at NCL you are talking to, but the policy states:

"This offer applies to all individual and group guests in non-chartered sailings who are currently booked through this timeframe."

Sounds to me like it doesn't matter when you booked...it applies to all who were booked at the time the policy came out.  JMO.

It does not apply to Eagle y cruise. The policy started 03/10/2020. He/Her cruise was on 03/08/2020.

29 minutes ago, unotrainer99 said:

I eventually got transferred to someone else after waiting on hold for 51 minutes yesterday. My comp is also from MyVegas. The lady at NCL CAS said she has no idea what will happen to my point and directed me to send an email to Play Studios. I did that 24 hours ago with no response as of yet.

Try calling the NCL CAS # again. My cruise was supposed to be 03/16 - Monday of next week. It was also comped from MyVegas game. I called this morning and ask what options are there. Same as sammee - postponed to a sailing in September of 2020. Told me the old reservation - everything else besides the insurance cost would be in FCC. Have to make a deposit today for the September cruise and wait about 7 days for the credit in order to call NCL to apply it to the new cruise.

Good luck everyone! 

13 minutes ago, jennmaybe said:

What if we cancel and rebook and the cruise we choose (same cabin category) is cheaper than what we paid?  Do they give an onboard credit?

https://www.ncl.com/why-cruise-norwegian/book-with-confidence

"If the cruise fare for the new booking exceeds the FCC’s value, guests will be responsible for the difference. Alternatively, if the new cruise fare is lower than the FCC’s value, a new FCC will be issued for the remaining balance."

What you and your whole family experienced was not the norm. I myself had food allergies and filled out a form ahead of time to let them know what allergies I had. Once on board, there was a letter saying to meet with the maitre d' at the dining room to prepare for any food (dinners) after the first day. Each time, the service provided was excellent.

Food shouldnt take that long if it was prepared ahead of time unless if they need to preheat it or something else.

Buffet food arent recommend for people with food allergies.

If you do cruise with NCL again, hope the second time on another cruise would be better.

Salmon - some people prefer it medium well done like a steak, some like it a little raw like sushi, or totally cooked. If you do not like the way the salmon was cooked, perhaps send it back. If it still not done in the way you like it, then ask if you could order something else.

What the other poster said. NCL is freestyle mostly. So you are free to wear jeans to the dining room. Casual is fine. However, some specialty restaurant like Le Bistro require a little more than casual after the 1st day. On the first day, you may wear shorts. 

6 minutes ago, BirdTravels said:

The coughing passenger is a paying passenger on the ship who passed medical screening and allowed to board. Not an issue. 

But the medical screening - Isnt it only to measure a temperature upon boarding? What happen if and when the passenger sickness show up after boarding? I guess most cruisers would be concern about a simple cough. Avoid the elevators if you could and more hand washing.

Usually, there are no special events at the MDR. However, on the Breakaway when I cruised on it before - they have the dancers from the show danced 1-2 times during dinner at a certain time. It was posted on the freestyle newsletter. I do not know if they still do this or not on the Breakaway. There is a day (dress up day) where people do dress up in formal for pictures including the one with the captain and then off to have dinner.

S/he helps guest with allergies or have special requests for food as well as to solve any problems if there are any. Those guests would need to fill out a form before boarding. Once on board, in the cabin - they leave a note for that person to contact the matire'd

Disney Springs - the price is reasonable and lots of things to look at, shop, and eat if you want to. There's also a movie theater inside Disney Springs. If you do not want to spend anymore monies besides the bus transfer to Disney Springs, that's fine too.