I just got off the Royal from their Dec 5-9th Coastal California cruise and wanted to share my thoughts about the Medallion technology as I encountered it.
I was curious, but hesitant to use the medallion. Didn't want to deal with tech issues on my vacation (and I did) but wanted to see what the fuss was all about. I got the medallion at my home and took it to San Pedro.
The medallion worked great! Check in was super fast. I held it up to the scanner, they looked at my passport, and off I went to board. Opening and locking my cabin door worked well each and every time. Sometimes a little slow to unlock or lock, but mostly it was quick. I always made sure it showed locked before I walked away. No erroneous charges made to my account, I checked every day!
Medallion net wifi didn't work well for me. I am Platinum so I was just using my free minutes. Steaming a 30 minute show took about 45 minutes because of all the buffering and freezing. Missed a lot of what was being said because words were chopped off. I asked the guy in the internet café if there was a better place to get a signal than my cabin and he said no. Didn't try it again.
The Medallion app never worked for me. Embarkation day I tried to log in to get my free drink from Ocean Now. I could sign in, but then the screen would just say "loading" and never stopped. I closed out the app and restarted my phone. Still nothing. My mom's phone worked just fine and she was able to order her drink. I went to the Ocean Front location to get some help and there was a line of about 10 people waiting so I gave up. Don't know if they were having problems, asking for help, or ordering accessories, but at least the person in front of me was having issues too. Every time I opened the app it made me sign in again which was a pain. Later that day I went back and neither of the techs could get it to work either. Dan, the main tech guy, wrote my phone info (make, model, version, etc) in a book that was pretty thick. I noticed other entries so I'm guessing it was the "problem" book. I have an android phone and the other entries were iPhones so I guess neither platform is immune. He said they would work on it, not sure if he meant right away or someone would in the future, and to try again the next day. The next day, still nothing. I went back to Dan and he verified again that it wasn't working for some reason and that it's not supposed to have you sign in every time. So something was definitely wrong. He said a lot of people were having issues and they have found that when you're signed into the internet, it works great. I told him I wasn't wasting my free internet minutes just to play with an app. I just wanted my free drink from Ocean Now and I didn't care about anything else. (I was very frustrated and here I was dealing with tech issues on my vacation like I said I didn't want!!!) He told me to sign into my minutes, order the drink, and after I got the drink to log out. It took all of about 5 minutes and he promised to reimburse me 30 minutes for all my hassle. And he did! I saw them on my account the next day. Getting the drink wasn't easy. I went up to the bar to order a drink for my mother and saw my order/photo on their tablet. I said to the guy "that's mine". He proceeded to walk in the other direction searching for me. I had to chase him down to get it.
All in all, I like the idea of the medallion, but for me it's not there yet. They were unable to market to me since I couldn't access the app and got no money from me for using Ocean Now to order drinks and maybe other things. If I could order drinks from wherever and have them delivered it would have been fun to play with and I would drink far more than I normally would.
I'm hoping my next Medallion cruise goes smoother and they work the kinks out with the app.