"We had friends that were yelled at by the shore excursion desk for asking a question. The same guy pulled me aside (after I jumped through my Covid hoops) OUTSIDE of the ship and gave me the third degree because he assumed I had just walked off the ship without keying out. Since my card key was shut down while I was isolated, there is no way I could have gotten off the ship without the medical center giving the ok for it and releasing my card. There were a bunch of other issues, more minor but it went more to how customers were treated, and arrogance that some of the staff displayed than anything else. This was on the world cruise.A lot of the difference was more in how the senior staff dealt with customer service than anything else, I could handle the little things by waitstaff and cabin stewards."
Two of using that word! So far!