UPDATE: day 3
maintanence game by today with ladders drills etc but we headed out to let them do their work. We came back after a great day of service and unfortunately still have the same noises. We got a call from the service team asking us if the issue was fixed and after I politely explained that it wasn’t and probably couldn’t be during this voyage she understood. Everyone has gone above and beyond to try to fix the situation, but I don’t think the the room can be fixed during a voyage. However, the amount of effort and care our butler, concierge team, and hotel management have put into this problem is very refreshing. We can’t be mad at the crew for a ship they didn’t build. They did make a comment that beyond’s extra length and width may have played into the issue.
besides the noise, everything else has been amazing with incredible service.