AOV Communications

crimmj, World Traveller will be at San Basilio for our June 2024 calls.

Hello Jim, I interpret you're sailing on the World Voyager Aug 25 sailing. Atlas offers independent transfers for $314 per sedan from KEF to the ship on Aug 25. Our reservations team or your travel agent may request this, and we will simply need your flight information provided at the time of adding it to your booking. Please note this service is only available on the day of embarkation. For debarkation in Longyearbyen, the charter flight from Longyearbyen to Oslo is provided, and the ground transfer from the ship to the airport is automatically included since the charter flight component is provided. We do not offer any land program or post-cruise hotel options in Longyearbyen. Should you be looking to extend your time here, you would need to forgo the charter flight inclusion and book those logistics independently from Atlas. There are no other shore excursions to book in advance beyond the option in Ittoqqortoormiit, as all of the other ports are listed as "Captain's Choice", which indicates that our Expedition Team will determine the planned activities for those days. You can anticipate Zodiac landings and Zodiac safari experiences during these calls, and some days you may have two outings, one in the morning and another in the afternoon, and where feasible. As these are subject to weather conditions, they are not pre-bookable and will be announced on ship. All guests will have the opportunity to participate in these activities and at no additional cost. Let us know you have any additional questions. Happy to assist. We look forward to welcoming you aboard World Voyager later this summer. Jason

Hello Jim, Please send a note to GuestRelations@AtlasOceanVoyages.com for a follow-up on your parka delivery. Could you include your booking #, ship, and sail date to help the team in their research and response? Best regards, Jason

crimmj, Thank you for your patience while I reviewed the options on your journey. The shore excursion booklet was recently updated and want to make sure you've viewing the most recent file here: https://flip.atlasoceanvoyages.com/books/zffn/. You can find the options for Ancona beginning on pg 28 and for Durres on pg. 64. There are 4 tour options in Ancona and 3 selections in Durres to select from on your expedition. Let me know if we can assist with any additional questions. Jason

Tarrant Frog, I understand from our itinerary team that we will one or two select full-day tours departing from Flam in the morning and concluding in the afternoon in Gudvangen. Guests will enjoy a ride on the train between the two villages and experience both destinations in one comprehensive tour. Additionally, there will be short tour programs offered either in the morning in Flam and also in the afternoon in Gudvangen. We anticipate the tours programs for next summer to be visible early next year.

Tarrant Frog, let me verify with our itinerary team and check on the expected shore excursions that are planned for that day. Give me 24 hrs for the follow-up and I'll respond back here.

crimmj, may I ask which itinerary you're booked and I will be glad to check for you.

Tarrant Frog, This is Jason @ Atlas, our available shore excursions for Northern Europe are showcased in a PDF booklet and you may view the available excursions and descriptions of all the tours offered in Flam here: https://flip.atlasoceanvoyages.com/books/qckb/#p=43. All shore excursion books may be viewed at https://atlasoceanvoyages.com/brochures

Greetings Camber99, the voyage remains active and our web team is working on the fix promptly today to re-display the voyage on our website. Jason @ Atlas Ocean Voyages

I was just able to access it, and it takes you to: https://cibtvisas.ca/?login=atlasocean You may email info@atlasoceavoyages.com with any questions, or you are welcome to reach out to CIBT Visas (our partner) directly at 888-665-9956 for any visa requirements and information. Jason

The new website is in development and is coming along nicely. At this time we expect to launch the new site in late Q1 next year. Just a few more months to go and ask for your continued patience as we work through this comprehensive project. The current FAQ's are a great resource for frequently asked questions: https://atlasoceanvoyages.com/faq/ Jason O'Keefe

ShopperfiendTO, As part of the transition of World Voyager to Atlas Ocean Voyages, we have exciting plans to ensure all the public spaces align with our brand standards. Enhancements include the popular Paula's Pantry concept, offering snacks and lite bites throughout the day. Another major enhancement includes upgrades to all soft goods to highlight the same level of elegance as the World Traveller and World Navigator. World Voyager's rebranding process is meticulously planned to ensure a seamless transformation for her inaugural season, beginning in November 2023. Rest assured, the ship will reflect her own unique personality and yet still reflect the familiarity and elegance of her sister yachts. Best regards, James

Primus, Allow me to clarify further. Indeed, we do offer kayaking options during our Antarctica voyages, and pre-signups are available for interested guests. However, for our Arctic voyages, kayaking availability is more limited. Svalbard and Eastern Greenland are known for their polar bear presence, which poses safety considerations for kayaking. Therefore, we do not offer advance registration for this activity on Arctic voyages. Although kayaking offers guests an opportunity for independent exploration, in the Arctic region, we prioritize the safety and guidance of our guests during their expeditions. Typically, we offer Zodiac explorations as a group activity led by our experienced guides. This approach ensures that our guests can fully immerse themselves in the Arctic's breathtaking landscapes while being led by our knowledgeable team to the most remarkable sights ashore. This group-oriented approach provides a safe and enriching experience, allowing our guests to create unforgettable memories together. On the other hand, we offer limited options for kayaking in select locations during our Arctic voyages, particularly in Western Greenland and Iceland, where it is deemed safe by the captain. If the location is cleared, our onboard team will let you know about the available kayaking options, and you can sign up during your voyage. Again, this is not guaranteed and depends on adequate weather and safety conditions. James

ekkc10753, First and foremost, thank you for your continued loyalty. Additionally, I very much appreciate your candid and valuable feedback. I want to thank you for sailing with us and for returning twice more. You asked about my vision, and that is focused on being a year-round expedition cruise company. I believe we offer superior expedition cruising experiences with great value. We’ve expanded beyond the traditional Polar expedition concept this year with our introduction of Epicurean Expeditions with great success and look forward to launching our Cultural Expedition concept in 2024 as the next evolution of our offering. My vision for the team and for our onboard experience is focused on executing flawlessly across all our vessels and in creating the consistency that you mention. The start-up of Atlas has been challenged by the pandemic, supply chain issues, and some staffing changes which I believe are all now behind us. We’re aggressively working towards improving the pre-cruise communication experience and have created a Guest Experience department lead by an industry veteran to evaluate and implement innovative, informative, and timely communications before, during and after your voyage. Over the last month and a half our teams have completed the installation of the Starlink satellite system on our vessels. This system will increase bandwidth, connectivity and the overall Wi-Fi experience. The shore excursion booking challenges will be addressed in our upcoming website enhancements coming later this year. Best regards, James

Jaimee28Spencer, Onboard, our ships are wheelchair accessible. Because of the unique ports we visit and the nature of our Expedition program, we utilize various entrances to our vessels which in some cases necessitates a certain level of self-mobility. Companies who provide gangways and stairs for marine vessels continue to innovate and improve their systems, and we will certainly source these products with our guest’s mobility in mind. For the shore excursions, I encourage you to reach out through your Travel Advisor, who will in turn reach out to our Voyage Specialists to research the options that may be able available on our planned excursions. In some cases, a private tour arrangement through our tour provider may be required if the original excursion is not ideal for a guest with limited mobility. Each tour is unique, and we would have to look at each on a case-by-case basis, and our team is willing and able to look into these details and will be able to communicate what is possible or not. James

DublinCruise, Yes, select Arctic voyages embarking or debarking in Longyearbyen, Svalbard and Kangerlussuaq, Greenland feature our private charter air inclusions flights from Oslo, Norway and the Parka (yours to keep) and boots (loaned) are included in our expeditions. Regarding getting close to polar bears, we prioritize safety and responsible wildlife viewing. While we strive to offer incredible encounters with polar bears and other wildlife, we do so while adhering to guidelines ensuring the well-being of guests and the animals. James

mnocket, This is Jason, Communications Director for Atlas Ocean Voyages. 2024-2025 Antarctica is expected to go on sale Sept 20.

Mnocket, Our 2024-2025 Antarctica season is tentatively scheduled to open for sale on Tues, September 20. Best, James

Good afternoon Mnocket, I mentioned in another reply that we’ve hired a Guest Experience manager who is actively working on pre-cruise communications. Our intent is to provide an introductory email shortly after booking to introduce the basics and then detail the timeline for additional expedition information that is to come; then, just inside of 120 days prior to sailing, a more comprehensive communication will be sent that details more specific information related to your individual voyage. Followed by the printed documentation that is received approximately 30 days prior to sailing. James

ACruiseGuy, At this time, we do not have plans to visit the Galapagos. As ShopperfiendTO mentioned, our yachts are above the passenger vessel size restriction to visit this area. James

Hello DublinCruise, Sea days are ideal for spa treatment appointments, afternoon teatime in the Atlas Lounge or simply relaxing by the pool. Possibly, diving into a good book in one of the lounges onboard too. Our Epicurean Expeditions will typically feature our culinary demos, cook-offs, or wine and spirits tastings on sea days for those looking for additional enrichment. However, many of our Epicurean voyages are port-intensive itineraries with limited sea days. On our Polar Expeditions, typical sea days will offer presentations by field experts and expedition staff, trivia, and debriefings from the previous days' landings in addition to spa and teatime options. On our recently announced Cultural Expeditions, we plan to offer enrichment programming that takes a deeper dive into the local insights and flavors to enhance the destination experience. James

kd9, Yes, we activated Starlink earlier this summer on both World Navigator and World Traveller, and World Voyager will also debut with it in November. James

AnchoredinHope, Yes, the team has already ensured we have plenty of equipment for all three yachts and is currently finalizing the pricing details. This information should be released to booked guests around the 120-day to sailing. The team is just finalizing the details for upcoming November sailings and is expected to release the details in the next couple of weeks. James

Good afternoon Primus, Thank you for your continued loyalty. The team is currently reviewing additional destinations for 2025 which will likely include some exotic destinations. More to come later in the year. The team is focused on executing flawlessly in all of the venues we presently have; however, we are looking at additional enhancements particularly when we are in cold weather climate. I don’t have any details to share yet but can confirm we are looking at the options. Should you have any pre-cruise requests, I encourage you to contact your Travel Advisor, or one of our Voyage Specialists to add a special request to your booking at a minimum of 120 days prior to sailing and the team will attempt to accommodate your request accordingly. Requests made closer in are not likely to be accommodated since we must meet our provisioning deadlines with our suppliers and acknowledge not all requests are able to be accommodated. Our team will be able to advise if there will be any challenges when making the request otherwise. Would like to see you return with us to Antarctica! Yes, some individuals from last season’s expedition team will return with several new additions. Since last year was our first full season, we have continued to add new individuals, mainly due to the introduction of World Voyager this year, plus in the interest of expanding our current teams' knowledge base and expertise. Best regards, James

GICNJC, I appreciated your earlier questions and hope you’ll see my vested interest in improving our guest experience, both pre-cruise, on board, and after you return home. I hope you’ll continue sticking with us as we work through the planned enhancements I’ve mentioned in the other responses. James