JaneStarr

If you haven’t done this already, please confirm that Azamara has your credit card number to use for the refund. Others have reported figuring out that it had not being transferred from RCG. Azamara did not proactively ask for the info but just had the refunds in limbo. Jane

Sounds like the reports out of Venice from years before they finally banned cruise ships.

Your TA needs to call back and speak to a different rep

🤦‍♀️ Try that back door approach to Seaware that I listed above. At least you should be able to search for and view your booking.

When this happened to me, I was finally told to reregister for the website using my same email address. That got me access, but my booking didn’t immediately show up. I completed a ticket for that, and it eventually got linked to my account. As far as status and loyalty points, they are likely to remain incorrect until some time in the future. People have reported being able to get that straightened out once onboard. You do need to bring documentation to show. Jane Addition: You should also be able to see your reservation w/o signing in by going to this website and https://seaware.azamara.com/touchb2c/#/ Click on “Search Booking” (at top left) and put in your booking #, last name and sail date.

It is of very limited value to me. We are fortunate to have experienced Venice a few times in the past. The remainder of the itinerary and price are the reason we booked our cruise (embarking and overnighting in Venice). We aren’t even staying in Venice proper pre-cruise. We’ve chosen to stay at a hotel just over the bridge in Mestre for ease in getting us and our luggage to the Venice (Marittima) Cruise Port to check in.

Our Aug 22nd cruise boards and overnights in Fusina. They are offering a $59 “Venice on your own” tour which would seem to preclude a free port shuttle, even from this shorter distance into Venice than Chioggia.. Jane

In my experience, I only needed to show the booking when filing my claim. I also needed to submit documentation of dates of payments on the cruise. (That was for CSA and Travel Insured SE.) They both ask for travel dates and dates of initial trip payment,) Jane

I suggest you try to check with your independent travel insurance agent to ask about this. I’d be particularly interested in any impact on the pre-existing condition waiver — if you purchased following the rules for obtaining that coverage (time purchased w/in buying/paying for policy & amount of coverage paid as the price of trip increased). As long as you have records of when you first put down any kind of deposit on the cruise, I think you shouldn’t lose coverage. What I do is immediately insure my deposit and then add extra amounts to the insurance policy within the time limit stated in the particular policy. This to retain coverage for pre-existing medical conditions. I do think filing a claim will involve extra paperwork explaining the confusing booking confirmations, but hopefully that wouldn’t be a deal-breaker. I’m really not an expert at all on this but have learned a ton from my agent (Steve Dasseos of the Trip Insurance Store). I do have personal experience with having filed a very expensive trip claim that was paid promptly back in 2019. Really sorry you are having all this added uncertainty and stress right at final payment! Jane PS We are cruising on Onward for the first time next month. I feel reassured by your experience with Onward’s Crew being wonderful.

It occurred to me that there is another possible downside to the customer of combining B2B into a single booking. Doesn’t that make final payment for the second segment due earlier than would otherwise be the case?

I was concerned about that. Also confirm that they provide any extra credit offered for each leg of the B2B cruise.

🤦‍♀️ or 🙄 would be useful!

Under “Booked Guests” on the drop-down menu (3 lines in top Left corner of screen when on my IPad in landscape mode using Safari). Here’s a direct link to the beverage packages: https://www.azamara.com/booked-guests/onboard-packages#link-beverages There are more detailed descriptions listed for Premium and Ultimate packages than the “Complimentary”.

Do you have a circle with the first letter of your first name inside? If so, trying clicking on that

Hold times improving is a very positive development, but are the agents who answer actually empowered to resolve any issues? We’ve found that they mostly need to consult supervisors in different locations and submit multiple tickets.

I vote that you’d just be wasting your time. From what I’ve read (I forget exactly where), they just started a Loyalty team last week. Maybe give it a few more weeks???

Personally, I’d go with option #2. Equinox is one of my favorite ships. A true balcony will be much more functional for you. Jane

We’ve had great luck using Rome Cabs for transfers and tours.

Kevin, Thank you so much for this detailed response! I’m especially happy to be aware of the green priority stickers since all 4 cabins in our group qualify. Our cruise agent was able to push to get Azamara/GMT to ticket our flights. I feel much less stressed now that we have ticketed seats! Our agent/friend was even able to get us a working Emergency Travel Team phone number (which I tested) in case of issues while traveling to the port. This is the number we were given: (954) 687-1074 It was answered within a minute by “Global Marine Travel” when I made a test call. I confirmed with the nice woman who answered that this was indeed the right number to call 24/7 if we had any flight issues. Jane

I, for one, REALLY appreciate being reassured by your experience! Do you happen to recall what time they let people start dropping luggage and queueing up for sea passes/security/port transfer buses? Just trying to plan our transport from our Mestre hotel to Marittima. We are traveling with three other couples. Thanks! Jane

What an exhausting process! I do hope that your old TA confirmed with Azamara that they have your CC # on file to apply the remaining refund. Others have reported that the pre-website migration CC info did not get transmitted to Azamara/Seaware. Jane

We are now able to access detailed ShoreEx PDFs, but only for 2023 sailings here: https://9220625.fs1.hubspotusercontent-na1.net/hubfs/9220625/Trade Mktg - Pam/Shore Excursions 2023_Flyer.pdf?utm_campaign=061623_NA_CONSUMER_TRANS_REG_FTR_Email_2023A_A_Carol_letter&utm_medium=email&_hsmi=262772925&_hsenc=p2ANqtz-8qTN5-o-PE6kB_hXXx0Si-2RpIdcpfOKm7dqlIpujZHh0TtqMSBw8pfZC_Rac8wvDb6VZlI057YbWvlFoeF6_pZb9hmg&utm_content=262772925&utm_source=hs_email

Update: OOPS; the below won’t help you because they only list 2023 dates. SORRY! ————————————- Try clicking on the date for your sailing at this link. I should bring you to a current PDF of the detailed shore excursions for your trip. You can’t book through there, but I’d suggest you call Azamara to add it to your booking if the excursion is on that list.

Wherever the $6 half-dozen originates

Worked for me (Safari on iPad) for Aug 2023