I'm checking in for an upcoming cruise and having trouble with the medallion ordering.
I selected the "ship to me" option just to see how much the shipping would be. Now that I've seen the price, it won't let me go back to "pick up at port" no matter what I do. And somehow in the midst of all this, the order now shows a total of three medallions - two for me and one for my wife. There appears to be no way to remove anything from the order or to start the order anew. As the interface indicates the shipping charges are non-refundable, I don't want to tempt fate by confirming the order then canceling it.
The same issue exists on the old app, the new app, and the website, so it appears to be a back-end issue.
Does anyone else have experience with this issue or know how to reset the medallion ordering status?