jennmaybe

Thanks Honolulu Blue! I am still looking forward to the cruise and I believe we will have a great time!

I had all of the screenshots, but they did not need to see them. Apparently they are having issues on their end in the system and the supervisor I spoke to last week and the representative I spoke to this morning actually saw what was wrong in their system and they fixed it for me and we have the correct price.

Hey CC peeps! So, I just booked our very first Celebrity cruise and I have a major feeling this will be our only Celebrity cruise. Not because of the cruise itself, since we haven’t sailed yet, but because of pre-cruise headaches! Here we go! Grab your coffee! 🤪 I found a great deal sailing out of Fort Lauderdale over Memorial Day weekend, a prime veranda balcony for $1171. So, I booked it last week. When I got the confirmation, it showed a total price of $2271. So, needless to say, I called customer service. Ugh!!! I chose option “2”, then “3” to speak to someone if you booked directly through the Celebrity website. The representative that I first spoke with was actually in the travel agent department. So, phone issues. Ok…he transferred me….I hold again only to speak with a rep who proceeds to tell me that he does not know what I am looking at, but he is looking at my confirmation, and it shows a total of $2271 and there’s nothing he can do. What? 😳. I politely request to speak to his supervisor because he was of no help. He transferred me to his supervisor who immediately saw what the problem was in their system and she corrected it. Problem solved. (She did advise me that the representative I spoke to is new and she was going to use that as a training opportunity.) My mother-in-law and a friend of hers decided yesterday they wanted to join us so I go out to see if the price is still the same. It had actually dropped to $962. So, the first thing I do is call customer service to get the price drop for our cruise. I was on hold for 28 minutes and finally got a representative. Oh but wait a minute, he is in the travel agent department. Seriously? Again? He transfers me and I finally get a representative in the right department. She put me on hold while she is working on getting the price drop for me and then when she comes back to the line, she disconnects the call. I don’t think she meant to because she was in the middle of talking to me when it happened. I waited for a few minutes to see if she would call me back but she never did. At this point, it had been 1 hour and 47 minutes. So, I call back again….finally got it resolved. I went out last night to book the cruise for them. Sigh….😔 As soon as the confirmation went through, the total price came up and it was $2271. It was completely wrong as the total should have only been $962. She checks her email confirmation and it shows the same amount of $2271. I called Celebrity this morning and the very same problem. The first representative was in the travel agent department, so he had to transfer me again. I had to wait again……I finally got a representative and luckily she was able to see what was wrong in the system and fixed it for me. Not a 2+ hour ordeal this morning, but 45 min is still too long. To sum it up—not a good 1st impression at all. Between the price issues when booking online and the horrific issues with trying to reach customer service, I honestly don’t know if sailing Celebrity is going to be worth it. I have never had these problems with another cruise line—-and we have sailed many different cruise lines. I did go out and read yesterday about customer service issues with Celebrity, so apparently that is the norm with them. 🤬 Anyway, it is Monday morning, and I just needed to vent. We will go on the cruise and we will have a great time! However, if these issues never get resolved with Celebrity, this will definitely be a once & done with them. I hope everyone has a great week! 😄

Thanks ScottishRobbie! I keep looking every week, so, I’ll be ready when it is released! 😁

Wow! I have been waiting for the schedule release for Australia/New Zealand for later in 2025. Still no info when that will be released. 😔

Our room steward showed us on the screen outside of the door that they can see if the medallion is inside the cabin or not. He just swiped down, and he could see that neither one of our medallions were in the cabin. We absolutely hated the medallions. We tried them, because everybody on here kept saying, try the medallions, try the medallions. Well, we did, and we hated them. We had issues with them all week, but the biggest problem was we had charges showing on our onboard account that did not belong to us, and we had to go stand in line at guest services to have them removed each time. CHECK YOUR ACCOUNTS DAILY!! I am going to try and find time to do a review of our cruise.

Just back from Enchanted… We had to have ours in airplane mode to use the WhatsApp.

Awesome! Thank you!

Hi CC peeps! I know this is an old thread, but I was hoping to check and see if we need a card for the lights on Enchanted? (I didn’t want to start a new one)

Thanks everyone! The only thing preventing us from bidding has been the possibility of a bad location. We’re not worried about being more forward or back, just the possibility of being right under noise. I accidentally booked a cabin right under the Lido deck years ago. It was like our 2nd cruise and I didn’t know about CC yet! I’ve learned so much about cruising from my CC peeps!

I am fully aware of how the bidding system works. That is not what I was asking in my post. I am just looking for input from folks who have been upgraded as to whether or not they were happy or not with the cabin location versus their originally booked cabin.

This is exactly why we bought small bags to keep under our shirts. No big bags or pocketbooks for us. Absolutely nothing will be in our pockets.

I’m considering bidding up to a mini-suite, but I’m curious to know the chances of getting a bad location? We are on Enchanted next month and it appears most of the mini-suites are in good locations, but I don’t want to be right below a public space. Your thoughts and experiences?

We are also going on our 1st Mediterranean cruise and we are taking 800 Euros. All cash in ports for us. No lectures please. We are very-seasoned travelers and had our CC compromised from vacation before and it was a miserable nightmare. 😰 (No, we are not carrying all that everyday. Just what we need for each port)

I also take those water packets. I have a bunch packed now for our cruise next month.

We use cash in ports. Lots of folks do. We’ve had our card compromised on vacation before and it was a total nightmare. 😰 Also, it is very easy to rack up $$$ on your card if you are not diligent enough to keep up with your spending and you’re on a budget. Enjoy your cruise!

Thanks ya’ll for these suggestions! Living in FL and we love eating outside, so we are all for rooftop dinners both nights! 😄

Looking for rooftop restaurant suggestions. We like seafood, chicken and an occasional good steak. No budget. We have 2 nights pre-cruise and would like 1 rooftop dinner. Thanks ya’ll in advance!

That is absolutely not true. After unsuccessful calls to customer service to request cards, I emailed Mr. Padgett. Within 2 hrs, I received a call from the Director of Port Operations and he advised me they absolutely will provide cards to us. We will have cards waiting on us at the port. No problem. He did advise me that customer service provides us the info that is provided to them, which is the medallions are required. He advised that they will provide cards to anyone who reaches out to corporate.

Oh wow! We have not received an email, but we didn’t get ours through Tiqets. We bought our through Headout. I need to email them AGAIN! Thanks for this info!

Have no desire. Again, out of all our cruises, getting a card out does not bother us at all. We are not those people always looking for easier ways or shortcuts in life. It doesn’t take any extra energy to pull out a card. 😜. Besides, we would be pulling the medallion out as well, as we are not wearing it or around our necks on a lanyard. PS—we are also not that couple ordering drinks by the pool and waiting for someone to bring them to us. We get the drinks ourselves. I realize we are in the minority, but we are ok with that. 🥰

Thanks. Arrangements have already been made for us to have the cards. I’m not worried at all about the cards. Over 20 cruises and never had a single issue with the cards. We have no desire to use the medallions.

Thanks everyone. I'm assuming we would also tap the sign and sail card as well? (We will have the cards in lieu of the medallions).

Very confusing answers here. Do we play on our cabin TV OR report to the muster station or both?

I actually just emailed Mr. Padgett yesterday, expressing my frustration over an issue and I received a phone call within 2 hours from a Director that oversees the department I was emailing him about. Got my issue resolved. (I Was not satisfied with the answers I received from different customer service reps, so I went up the chain) jpadgett@princesscruises.com