I received an email from HAL announcing a private sale. Tried on line to book a cruise that I had been researching. Whenever I would get to choose a cabin, an error message came up and said call HAL. I called my PCC and after investigation, she said I was not eligible for the special sale and that’s why the error message came up.
huh? I hadn’t even gotten to the point of entering the private sale code! So I tried again and same problem. My PCC then told me the private sale code was only for cruises thru March 2020.
Today I received my cruise atlas with.... a private sale leaflet and that cruise I was researching is there again! I called HAL direct and spoke to a representative who, after 10 minutes of investigating, told me the new code I have can’t be found. Could I please email or fax a copy of the leaflet to her! WHAT?
should I really have to work so hard to give them my money? Big box is looking pretty good right now!
anyone else have this problem or is it just me?