GirlWriter

Interesting. We sailed on the Prima last summer and hated it (the ship itself, not the vacation!). I wrote a lengthy complaint to NCL that included your #2 issue, plus others. We enjoy NCL in general but won't be giving this class of ships any more tries.

Hello! It is self-serve, in the buffet, and while I have never tried to get any in the middle of the night, I assume it's '24 hour' because during the day it is available even when the buffet itself is closed. Hope that helps! And hope it saves you from being tossed overboard. 😄

Maybe the changes are required because of other cruises -- for example, another cruise that overlaps with yours had a stop in Jerusalem that now has to be changed to another port, and so it got moved to one of the ports you already had, which then is overbooked and exceeding the maximum ships allowed in port, which requires NCL to move yours to yet another port. So, in other words, other moving parts collided with your itinerary and created a domino effect.

This has not been my experience. When I have called in, I reached a contractor who represented but was not employed by NCL, and when I asked for a PCC, they transferred me to a different group. That aside, I had a really good PCC for several years, but then she left the company. Since then, I have not found another good one and so now just call and talk to whoever answers.

NCL's policy for flights out on disembarkation day is not to schedule a flight earlier than a certain time, so that may be why. For our upcoming trip, they actually gave us a choice, but only because an itinerary change would have been involved. Meaning -- for our particular port, NCL would not book flights out on disembarkation day any earlier than 11AM. I got a call from NCL Air before they booked it to tell me that all itineraries for our selected home city only had flights earlier than 11AM. They gave us the choice to either spend an extra night (at our own expense, of course) in the disembarkation city and fly out the next morning, or change the city we were flying to and from so we could fly home the evening of disembarkation.

We are using their air for the first time soon also, so I don't have much experience with this. From scouring these boards, I think the answer to your question is 'no,' you can't reschedule it once it's booked. We thankfully got a call from them before they booked ours because they had a challenge booking our itinerary and wanted to know which of the two available options we wanted to do. That was a blessing, because we at least got to see the proposed itinerary before it was set in stone. Once they book it, however, I believe you're locked in. But, as with anything else, it never hurts to ask! The person who contacted us was a "Revenue Air Coordinator," so perhaps you could call the general number and ask for that department. Best of luck to you.

We were on POA in 2018, so pre-COVID. We had a lovely time. We didn't do a whole lot of shipboard activities, so I don't remember whether they were plentiful or lacking or anything, but the ship itself and the staff were great. While my family have sailed on NCL several times, on the POA we sailed with a couple that was new to NCL. They loved it and purchased certificates for their next cruise!

Excellent review!

I was thinking the same thing! LOL!

Oh, ok! That is good to know, and a relief! Thanks.

I don't understand the signs at the port that say "Check-In For Guests Without E-Docs" and "Check-In For Guests With E-Docs." Everybody gets E-Docs ... so, does this mean "check-in for guests who did not print them and have them on an electronic device instead" / "check-in for guests who printed them out"?

This will be my first time using NCL's Air, so I don't know from experience. However, based on what I've been reading on these boards, all NCL does is book it. Everything from that point forward is up to the passenger, so my assumption is that they will not forward the information and that we will have to provide that information ourselves.

I look at it this way -- that is one less thing that NCL has to enter somewhere and potentially mis-enter, i.e., another data entry point that could require correcting later on. I prefer to enter it myself.

I got an email from NCL in February stating that the names on my reservation had to exactly match the passports. (That was 3.5 months prior to our cruise.) So, even though NCL doesn't need our passport information just yet, because they will be doing the flights prior to 21 days and the ticketing will be based on the reservation names, you need to make sure the names match your passports exactly prior to the flights being booked.

I see you live in St. Augustine. Did you have any angst about flying out of Orlando, i.e., having to drive further to get to and from the airport? I expect they will book our flights out of Orlando as well (we are in Jacksonville); we haven't gotten the flight assignment yet, so we will see.

Are you being intentionally offensive here, or are you unaware of how your comments come across?

You are so, so right! My husband and I are the same way. I have spreadsheets and checklists everywhere, and I keep trying to engage him and our 14yo DS to get involved by giving them voting sheets to help decide what we do, where we eat, etc. They usually laugh in my general direction. Ok, fine -- then I will pick EVERYTHING, and I am not going to want to hear one word of complaint! I still remember one vacation, pre-DS. It was a land vacation to Ireland. I had given DH all the logistics for months and weeks leading up to it. I was getting a bit alarmed that I saw zero evidence of packing, but, well, that is him, so I didn't nag. The morning of our flight, I get up all excited. He gets up and gets dressed for work. 🥴 "What are you doing??" "Getting ready for work." "We have a flight in 3 hours." "Huh? Is that today?" Gotta love 'em.

Yeah -- it's hot tubs and 'experiential' showers and saunas.

Ugh. I probably should cancel those spa passes. 🤔

We were in Getaway 9316 in July 2022. I don't recall any extra vibrations in the cabin. The balcony was awesome. Our butler was Rex and concierge was Roel. Rex was very attentive -- actually, almost "too" attentive, as it felt like to me that he was ringing our doorbell many times throughout the day to just check to see if we needed something. I had to start remembering to put up the "do not disturb" indicator. We didn't interact with Roel very much. We tend not to use concierge service for anything except using them as escorts to get off the ship faster. When we used concierge for that, it usually was not Roel. We saw him maybe three times the whole cruise, which was fine for us. To be honest, I was less than impressed with the room itself. This was our first time on a 'newer' NCL ship, having previously only done Jewel class ships and POA. What I thought when I entered this super-expensive suite was that it looked cheap, with "laminate" instead of wood, etc. The space was tight, with low ceilings (we are a tall family) and narrow passageways. Value for the dollar is much better on the older ships. We loved the aft location, and its proximity to the casino and buffet. All in all, it was a very nice cruise (even though my son came down with Covid toward the end :(). I hope you have a great vacation!

I was assuming they accidentally left a 0 off the $3900.

Is this in writing anywhere? In reading all of the bad reviews of NCL Air, I was getting worried that they might put my minor son on a different flight from me and/or his dad. However, we are all in the same cabin / on the same reservation, so if this is something I can stop worrying about, I would love to know that! If the above is a written guarantee anywhere, please point me to it. Thanks!