My problem is I have no trouble at home accessing the app but when I got on the ship (Enchanted) in December, app would not load, 5 techs tried to fix it on the ship but to no avail shaking their heads and saying it's probably your phone. When returning to Ft. Lauderdale tried it and no problem signing in and even funnier was on the Enchanted in November and had no trouble at all with the app!!!!