There are many old time cruisers who post here and some, not all, of them are very bitter about the changes in cruising since "The Good Old Days." The cruise ship companies are trying to hold the line on cruise fares and must out of necessity cuhingst some things while charging for some other things. This has been branded as "Nickle and Diming" by those who remember when such things were free. However, if on the other hand, the lines include the former perks and freebies but raise fares to reflect that, the very same old timers would lose their minds in Cruise Critic forums and reviews. It is a no-win - no-win situation.
One way to read critical reviews is to follow "Doug's Law of Reviews" :
Throw out the everything is great review and the worst cruise/ship ever reviews. The truth lies in between.
The passenger who had one or two things not go their way will magnify everything they find wrong. For example: If after their particular negative incident they spot wine that was spilled a few minutes before that wasn't magically cleaned instantly becomes "The carpet was stained and dirty." If a couple of workers pushing carts don't smile at them becomes "The staff was cold and unfriendly." You get the idea.
Hope the OP has a great cruise.