I'm a travel agent, and I booked some clients on an Azamara cruise. They got $750 in OBC with their booking, under the "Three Free Nights" promo. Now Azamara is telling me that this is "flash OBC" and can't be used on excursions, it can only be used once they get on board.
I can't find anything in the terms & conditions about this. Has anyone experienced this? Is this an actual thing? Thanks!!