Didn't take the cruise, got reimbursed and still wants the points. Sounds entitled. The points are for taking the cruise not booking it. If they issued points for booking then people who book multiple rooms or who pay for others would claim points. Opens up a can of worms. I was in the same situation, had to cancel for medical reasons, the insurence paid and no points. I was happy that I had insurence and was made whole. Insurence or not I don't see why I would have been entitled to points.